Genpact Announces Extension of General Electric Master Services Agreement Through 2016

Genpact Limited (NYSE: G), a leader in managing business processes, today announced that General Electric (NYSE: GE) has extended its master services agreement with Genpact by two years, through the end of 2016. GE’s minimum volume commitment is also extended through the term of the agreement. Genpact will continue to have the first opportunity to provide new business process management services to GE.

"This is a win-win for both companies, and comes as we mark the fifth anniversary of our becoming an independent company,” said Pramod Bhasin, Genpact’s President and CEO. "The strength of our service offerings and the outstanding quality of our performance has allowed us to grow our business with GE for twelve years. We have earned our close and mutually beneficial relationship with the many GE businesses, providing an expanding list of services such as finance and accounting, procurement, analytics, risk management, collections and customer service. This extension underscores our long-standing position as GE’s preferred business process management provider and is a vote of confidence from the many GE businesses Genpact serves. We are constantly in dialogue with our GE clients to find new ways to help GE meet the rigorous goals it sets for itself. For example, consistent with our recently announced expansion of US delivery capabilities, we will explore jointly with GE how to provide US employment opportunities for the services we deliver to GE. This agreement and, more importantly the strength of our relationship, position us well to grow with GE for many years.”

Keith Sherin, Chief Financial Officer of General Electric, added, "GE remains committed to its long-standing relationship with Genpact. Over the past twelve years, Genpact has delivered extraordinary value to GE and we are delighted to reaffirm Genpact as GE’s preferred business process management provider. We look forward to continuing and growing our mutually beneficial partnership for a long time to come.”

About Genpact

Genpact (NYSE: G) is a leader in managing business processes, offering a broad portfolio of enterprise and industry-specific services. The company manages over 3000 processes for more than 175 clients worldwide. Putting process in the forefront, Genpact couples its deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients. Lean and Six Sigma are ingrained in the company’s culture, which views the management of business processes as a science. Genpact has developed Smart Enterprise Processes (SEP^SM), a groundbreaking, rigorously scientific methodology for managing business processes, which focuses on optimizing process effectiveness in addition to efficiency to deliver superior business outcomes. Services are seamlessly delivered from a global network of centers to meet a client’s business objectives, cultural and language needs and cost reduction goals. Learn more at www.genpact.com.

About GE

GE (NYSE: GE) is a diversified infrastructure, finance and media company taking on the world’s toughest challenges. From aircraft engines and power generation to financial services, medical imaging, and television programming, GE operates in more than 100 countries and employs about 300,000 people worldwide. For more information, visit the company's Web site at www.ge.com.

Safe Harbor

This press release contains certain statements concerning our future growth prospects and forward-looking statements, as defined in the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those in such forward-looking statements. These risks and uncertainties include but are not limited to a slowdown in the economies and sectors in which our clients operate, a slowdown in the BPO and IT Services sectors, the risks and uncertainties arising from our past and future acquisitions, our ability to manage growth, factors which may impact our cost advantage, wage increases, our ability to attract and retain skilled professionals, risks and uncertainties regarding fluctuations in our earnings, general economic conditions affecting our industry as well as other risks detailed in our reports filed with the U.S. Securities and Exchange Commission, including Genpact’s Annual Report on Form 10-K. These filings are available at www.sec.gov. Genpact may from time to time make additional written and oral forward-looking statements, including statements contained in our filings with the Securities and Exchange Commission and our reports to shareholders. Although Genpact believes that these forward-looking statements are based on reasonable assumptions, you are cautioned not to put undue reliance on these forward-looking statements, which reflect management’s current analysis of future events. Genpact does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of Genpact.