First Data International and Chordiant to Deliver Innovative Hosted Offering for Cards Market

Chordiant Software, Inc. (Nasdaq:CHRD), the leading provider of Customer Experience (Cx™) software and services, announced today that it is working with First Data International, a global leader in electronic commerce and payment services, to develop a card servicing contact center solution as a service (SaaS) powered by Chordiant for First Data’s global issuing customers. The offering will utilize Chordiant’s Enterprise Platform, Decision Management Suite and Contact Center Advisor as the basis for this highly scalable, multi-tenant system. The new value added service will deliver an enhanced user and customer experience to First Data’s strategic VisionPLUS® processing solution by facilitating natural-style conversation, flexible business process automation, an intelligent full view of the customer, and a highly intuitive user interface. VisionPLUS is a world class processing platform, used by financial services companies around the world, and today processes approximately 380 million card and loan accounts. By deploying the Chordiant front-office solution for VisionPLUS, First Data will help its clients to manage growth by streamlining operations, while greatly improving the customer experience and reducing operational overhead. "Our international business revenues grew 39 percent in 2006 and 2007 is looking equally robust,” said Nadeem Shaikh, senior vice president EMEA, First Data International. "To maintain that kind of growth and as part of our ongoing commitment to technology leadership in support of our clients, we are investing in innovative ways to drive operational excellence. Chordiant’s software is a proven standard for call centers in the financial services industry and can scale to the levels we need across geographies, languages and clients, while seamlessly integrating our clients’ legacy systems. Through our agreement with Chordiant, our clients will deliver improved quality of service through timely and consistent customer treatments and well-informed, intelligent interactions tailored for maximum impact and return.” Offering a sixth generation services-oriented architecture and AJAX-based user interface, the Chordiant solution is designed to fully exploit the flexibility and capabilities of First Data International’s core issuing products, while providing key productivity-enhancing features, including: improved quality of interaction and reduced activity time; streamlined process flows; increased use of automation; seamless integration with external information sources; and the use of predictive analytics technology within the customer conversation. First Data clients will be able to access the Chordiant solution through a hosted, thin-client application, removing the need for the deployment and support of local hardware and infrastructure. The new solution will be hosted by First Data and made available to their clients on an on-demand, pay-as-you-go basis, increasing resource and capital flexibility. For Chordiant, this SaaS-based offering signals the first time that the customer experience leader will have its award-winning, patented solutions delivered as a service to the marketplace. "In today's market, smart electronic payments providers are increasingly seeking to differentiate themselves based on the experience they provide for their customers," said Kathleen Khirallah, managing director and practice leader for TowerGroup's Banking Practice. "Organizations that plan to lead the payments business in the future are improving their customer-centric practices now, as this will be critical for differentiation and building brand loyalty." "First Data International touches a large percentage of merchant transactions that occur worldwide,” said Steven R. Springsteel, chairman, president and CEO, Chordiant Software. "For many global banks, First Data is at the heart of the customer experience, and this Chordiant-powered solution will transform their customer experience and be available to millions of consumers. This is not only a strong validation of our strategy and technology, but a move in the right direction for the industry. We are extremely pleased to cooperate with First Data and help them bring innovation to their global front-office.” About Chordiant Software, Inc. Chordiant helps leading global brands such as HSBC, Barclay’s, CIBC and Capital One deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) solutions blend insight with predictive desktop decisioning to uniquely understand the customer’s behavior. This deeper understanding cultivates a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach new levels of return. For more information, visit Chordiant at www.chordiant.com. About First Data International First Data International, part of First Data Corp. (NYSE: FDC) is a leading provider of electronic commerce and payment solutions for businesses worldwide. The company serves a diverse range of markets, leveraging global scale through a local presence and maintaining focus on individual client needs. First Data International has approximately 7,900 employees and operates across Europe, Middle East and Africa, Latin America, Canada, Australia and Asia-Pacific. Serving over 5 million merchant locations, 1,900 card issuers and their customers, First Data powers the global economy by making it easy, fast and secure for people and businesses around the world to buy goods and services using virtually any form of payment. The company's portfolio of services and solutions includes merchant transaction processing services; credit, debit, private-label, gift, payroll and other prepaid card offerings; fraud protection and authentication solutions; electronic check acceptance services through TeleCheck; as well as Internet commerce and mobile payment solutions. The company's STAR Network offers PIN-secured debit acceptance at 2 million ATM and retail locations. For more information, visit www.firstdata.com. Safe Harbor Statement This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There can be no assurance that FDI or its customers will successfully adopt the Chordiant solution. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements. Other risks relating to Chordiant's products are detailed under "Risk Factors" in Chordiant's Annual Report on Form 10-K for the fiscal year ended September 30, 2006, and Chordiant’s Quarterly Report on Form 10-Q for the fiscal quarter ended June 30, 2007, each as filed with the Securities and Exchange Commission. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.