Epiphany Named SIIA Codie Awards Finalist; Epiphany E6 Suite Honored i

    Business Editors/Software Writers

    SAN MATEO, Calif.--(BUSINESS WIRE)--Jan. 19, 2005--Epiphany, Inc. (Nasdaq:EPNY), a leading provider of customer relationship management (CRM) solutions for consumer-oriented businesses, today announced that the Epiphany(R) E6(R) CRM software suite was named a finalist in the Software & Information Industry Association's 20th Annual Codie Awards. The Epiphany E6 suite was honored in the Best CRM Solution category. The complete list of nominees can be found at http://www.siia.net/codies/2005/finalists.asp.
    Presented by the Software & Information Industry Association (SIIA), the Codie Awards celebrate achievement and vision in software, education technology and digital content. For 20 years, the Codie Awards have remained the leading honor for the software and information industry's finest products and services. In 2005, Codie Awards judges identified the best-of-the-best from more than one thousand entries.
    "The 20th annual Codie Awards continue the tradition of honoring the best of the software, content and education technology industries," said Ken Wasch, SIIA President. "When one considers the number of outstanding companies that competed this year, being named a Codie Awards finalist is a significant achievement."
    "We are honored to have the E6 suite named a finalist for Best CRM Solution by the SIIA," said Karen Richardson, CEO, Epiphany. "This award nomination reflects our continued focus on helping the largest consumer-oriented companies worldwide drive profitability through intelligent customer interactions."
    The Epiphany E6 suite includes complete solutions for marketing, sales, and service to help companies streamline business processes and transform customer interactions with rich intelligence and personalization. Across every channel, each customer interaction represents a unique and valuable opportunity - to increase customer loyalty, profitability, satisfaction and lifetime value. Epiphany meets the business needs of today's consumer-oriented companies by providing targeted solutions that enhance customer insight, improve retention, increase cross-sell, and maximize call center and sales effectiveness.

    About Epiphany

    Epiphany provides CRM software solutions that increase profitability at the largest consumer-oriented companies by making every customer interaction intelligent. With over 475 customers - including nearly 35 percent of the Fortune 100 - Epiphany powers deep customer insights and optimizes each relationship from both a revenue generation and customer retention viewpoint. Built on the industry's most advanced, service-oriented architecture, Epiphany software solutions address problems that span business silos, departmental functions and geographic locations, and result in rapid, measurable ROI. With a suite of blended marketing, sales and service solutions, Epiphany enables global organizations to align touchpoints, processes and technologies around the most valuable enterprise asset - the customer. With worldwide headquarters in San Mateo, CA, Epiphany serves customers in more than 40 countries worldwide. For more information please visit www.epiphany.com

    Safe Harbor Statement

    This press release contains forward-looking statements relating to future results that may be achieved by customers using the Epiphany E6 software product and future sales opportunities. Actual results could differ materially from such forward-looking statements. Factors that could cause actual results to differ materially from the forward-looking statements include customers' individual purchasing decisions, competition and the introduction of new products and services by competitors, our ability to hire and retain qualified personnel, and general economic conditions. These factors and others are described in more detail in Epiphany's public reports filed with the Securities and Exchange Commission, such as those discussed in the "Risk Factors" section included in the Epiphany's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and in the Epiphany's prior press releases. Epiphany assumes no duty to update any statements made in this press release.

    Epiphany, E6 and the Epiphany logo are registered trademarks of Epiphany, Inc in the United States and other jurisdictions. All other trademarks are the property of their respective owners.

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CONTACT: Epiphany Gordon Evans, 650-356-3842 gevans@epiphany.com or Access Communications Cassie Divine, 415-844-6248 cdivine@accesspr.com

KEYWORD: CALIFORNIA INDUSTRY KEYWORD: SOFTWARE NETWORKING INTERNET E-COMMERCE SOURCE: Epiphany, Inc.

Copyright Business Wire 2005