|
28.04.2005 16:13:00
|
Witness Systems To Host Driving Innovation User Conference, Featuring
Witness Systems To Host Driving Innovation User Conference, Featuring Forward-Thinking Customers Across Vertical Markets Ninth Annual Customer Conference to Highlight Best Practices with Focus on Workforce Optimization in Contact Center, IP Telephony and Back Office Environments
Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, will host its Ninth Annual Driving Innovation customer user conference next week, May 1-4, in Las Vegas, Nevada. Market leading companies will lend their expertise, experiences and perspective on driving performance and service excellence, as well as leveraging technology as a competitive differentiator.
Each year, representatives across the full range of industry verticals gather to network, exchange ideas and learn about the latest in market direction, sales/service techniques and advancements in Witness Systems' workforce optimization solutions. These users and their organizations leverage the company's solutions in their traditional call center, IP Telephony and back office environments - and across their enterprises - to capture customer intelligence and optimize workforce performance.
In addition to customer-led sessions, Driving Innovation 2005 will feature Kathleen Peterson, founder and chief vision officer of PowerHouse Consulting, as its keynote speaker. Her topic will center on "The Startling Impact of Strategy on Contact Center Visibility." The event also will feature motivational speaker Dr. Robert Kriegel in a session entitled "Sacred Cows Make the Best Burgers - Maximizing Performance, Productivity and Profits." His presentation will provide insight on change within organizations, focusing on "out of the box" strategies for keeping ahead. Also on the keynote schedule are Witness Systems' Dave Gould, Chairman and Chief Executive Officer, and Principal Market and Solutions Consultants Oscar Alban and Bill Durr. Their topics are entitled "Collaborating for Success" and "The Evolution of Contact Centers into Workforce Optimization."
Witness Systems customers - including Accor North America, APAC Customer Services, Asurion, Charter Communications, Deloitte, Dendrite International, Hilton HHonors Worldwide, MetLife, Mitsubishi Motors, New York Life Insurance Company, Nissan Motor Acceptance Corporation and Telvista, Inc. - are among those that will present sessions and participate in roundtable forums that address an array of topics across these distinct attendee tracks: "Getting Started" for newer users of Witness Systems' workforce optimization solutions, "Advanced" and "What's Hot." In addition, a new "Workforce Management" track has been added this year for legacy Blue Pumpkin - now Witness Systems - customers that are using the company's workforce management solutions, and to provide other conference attendees with insight about how workforce management complements the solutions they already use with robust forecasting, scheduling and planning functionality. Sample conference sessions include:
Accor North America will present "Quality is an Evolution, Where Are You Today?" - a session that details how companies must continuously re-evaluate their quality programs to ensure they are meeting company's goals and objectives.
"Shining the Spotlight - Effective Rewards & Recognition" - a presentation led by Dendrite International - will provide new insight and creative strategies designed to help companies develop highly effective reward and recognition programs.
New York Life Insurance Company will focus on how finding the right blend of technology, people and processes can be used to design a winning strategy, bringing together workforce planning and management with quality monitoring to make intelligent and effective business decisions.
Attendees will hear from Nissan Motor Acceptance Corporation about "Shattering the Perception of Intrusion Around Workforce Management." The session will provide perspective on the positive results that can be achieved by implementing workforce management technology, as well as the communication processes needed to educate employees on the deployment of such a solution.
Other customer-led sessions will focus on standardizing benchmarking and performance improvement initiatives using Witness Systems' workforce optimization solutions; incorporating key technologies for multi-site enterprise implementations; enhancing service quality and consistency across multi-channel customer touch points; and developing the essentials of a comprehensive program focused on global service excellence. The conference also will feature tracks on actionable learning, workforce management calibration, leveraging advanced business-driven recording to conduct root cause analysis, forecasting and workforce planning, and utilizing speech analytics to uncover key business needs.
Roundtable forums will include a variety of discussions including e-learning best practices, effective coaching techniques, workforce management and quality monitoring troubleshooting, Voice over Internet Protocol (VOIP) and advanced business-driven recording.
About Driving Innovation
Driving Innovation - a forum for Witness Systems' Global 2000 and leading small- to medium-sized business (SMB) customers - addresses the evolution of today's contact centers, IP Telephony and back-office departments that support the customer experience; the critical roles they play within their organizations; and the trends and opportunities that lie ahead. The event provides a look at the workforce optimization market and the solutions and practices that will help drive it; combining workforce optimization components - quality monitoring, workforce management, performance management and e-learning - to meet current and future business needs; building effective staff recognition programs; and highlighting winning strategies to ensure service level excellence - all while maximizing technology investments to achieve key business and customer-focused goals and milestones. For attendees, it provides insight into the latest innovations, techniques and best practices for capturing and leveraging valuable customer intelligence, optimizing workforce performance and improving customer satisfaction.
For additional information about Witness Systems' Driving Innovation 2005 customer user conference, visit www.driving-innovation.net.
About Witness Systems
Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services. The company's solutions - which play a strategic role in the customer interaction centers of Global 2000 and small- and medium-sized businesses (SMBs) worldwide - also are deployed in IP Telephony and back office environments, and throughout the extended enterprise, including branch offices. Witness Systems' software is comprised of quality monitoring, compliance, high-volume and IP Telephony recording solutions, as well as workforce management, performance management and actionable learning applications. The company's solutions enable organizations to optimize their people, processes and technology throughout the enterprise. Witness Systems' customers benefit from an integrated business consulting, implementation and training methodology that supports a rapid deployment, enabling them to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty. For additional information about Witness Systems, visit www.witness.com.
Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's annual report on Form 10-K for the year ending December 31, 2004, and any other reports filed from time to time with the Securities and Exchange Commission.
Witness, eQuality and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.
--30--JAH/at*
Business Editors/High-Tech Editors
ATLANTA--(BUSINESS WIRE)--April 28, 2005--
Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, will host its Ninth Annual Driving Innovation customer user conference next week, May 1-4, in Las Vegas, Nevada. Market leading companies will lend their expertise, experiences and perspective on driving performance and service excellence, as well as leveraging technology as a competitive differentiator.
Each year, representatives across the full range of industry verticals gather to network, exchange ideas and learn about the latest in market direction, sales/service techniques and advancements in Witness Systems' workforce optimization solutions. These users and their organizations leverage the company's solutions in their traditional call center, IP Telephony and back office environments - and across their enterprises - to capture customer intelligence and optimize workforce performance.
In addition to customer-led sessions, Driving Innovation 2005 will feature Kathleen Peterson, founder and chief vision officer of PowerHouse Consulting, as its keynote speaker. Her topic will center on "The Startling Impact of Strategy on Contact Center Visibility." The event also will feature motivational speaker Dr. Robert Kriegel in a session entitled "Sacred Cows Make the Best Burgers - Maximizing Performance, Productivity and Profits." His presentation will provide insight on change within organizations, focusing on "out of the box" strategies for keeping ahead. Also on the keynote schedule are Witness Systems' Dave Gould, Chairman and Chief Executive Officer, and Principal Market and Solutions Consultants Oscar Alban and Bill Durr. Their topics are entitled "Collaborating for Success" and "The Evolution of Contact Centers into Workforce Optimization."
Witness Systems customers - including Accor North America, APAC Customer Services, Asurion, Charter Communications, Deloitte, Dendrite International, Hilton HHonors Worldwide, MetLife, Mitsubishi Motors, New York Life Insurance Company, Nissan Motor Acceptance Corporation and Telvista, Inc. - are among those that will present sessions and participate in roundtable forums that address an array of topics across these distinct attendee tracks: "Getting Started" for newer users of Witness Systems' workforce optimization solutions, "Advanced" and "What's Hot." In addition, a new "Workforce Management" track has been added this year for legacy Blue Pumpkin - now Witness Systems - customers that are using the company's workforce management solutions, and to provide other conference attendees with insight about how workforce management complements the solutions they already use with robust forecasting, scheduling and planning functionality. Sample conference sessions include:
Accor North America will present "Quality is an Evolution, Where Are You Today?" - a session that details how companies must continuously re-evaluate their quality programs to ensure they are meeting company's goals and objectives.
"Shining the Spotlight - Effective Rewards & Recognition" - a presentation led by Dendrite International - will provide new insight and creative strategies designed to help companies develop highly effective reward and recognition programs.
New York Life Insurance Company will focus on how finding the right blend of technology, people and processes can be used to design a winning strategy, bringing together workforce planning and management with quality monitoring to make intelligent and effective business decisions.
Attendees will hear from Nissan Motor Acceptance Corporation about "Shattering the Perception of Intrusion Around Workforce Management." The session will provide perspective on the positive results that can be achieved by implementing workforce management technology, as well as the communication processes needed to educate employees on the deployment of such a solution.
Other customer-led sessions will focus on standardizing benchmarking and performance improvement initiatives using Witness Systems' workforce optimization solutions; incorporating key technologies for multi-site enterprise implementations; enhancing service quality and consistency across multi-channel customer touch points; and developing the essentials of a comprehensive program focused on global service excellence. The conference also will feature tracks on actionable learning, workforce management calibration, leveraging advanced business-driven recording to conduct root cause analysis, forecasting and workforce planning, and utilizing speech analytics to uncover key business needs.
Roundtable forums will include a variety of discussions including e-learning best practices, effective coaching techniques, workforce management and quality monitoring troubleshooting, Voice over Internet Protocol (VOIP) and advanced business-driven recording.
About Driving Innovation
Driving Innovation - a forum for Witness Systems' Global 2000 and leading small- to medium-sized business (SMB) customers - addresses the evolution of today's contact centers, IP Telephony and back-office departments that support the customer experience; the critical roles they play within their organizations; and the trends and opportunities that lie ahead. The event provides a look at the workforce optimization market and the solutions and practices that will help drive it; combining workforce optimization components - quality monitoring, workforce management, performance management and e-learning - to meet current and future business needs; building effective staff recognition programs; and highlighting winning strategies to ensure service level excellence - all while maximizing technology investments to achieve key business and customer-focused goals and milestones. For attendees, it provides insight into the latest innovations, techniques and best practices for capturing and leveraging valuable customer intelligence, optimizing workforce performance and improving customer satisfaction.
For additional information about Witness Systems' Driving Innovation 2005 customer user conference, visit www.driving-innovation.net.
About Witness Systems
Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services. The company's solutions - which play a strategic role in the customer interaction centers of Global 2000 and small- and medium-sized businesses (SMBs) worldwide - also are deployed in IP Telephony and back office environments, and throughout the extended enterprise, including branch offices. Witness Systems' software is comprised of quality monitoring, compliance, high-volume and IP Telephony recording solutions, as well as workforce management, performance management and actionable learning applications. The company's solutions enable organizations to optimize their people, processes and technology throughout the enterprise. Witness Systems' customers benefit from an integrated business consulting, implementation and training methodology that supports a rapid deployment, enabling them to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty. For additional information about Witness Systems, visit www.witness.com.
Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's annual report on Form 10-K for the year ending December 31, 2004, and any other reports filed from time to time with the Securities and Exchange Commission.
Witness, eQuality and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.
--30--JAH/at*
CONTACT: Witness Systems, Atlanta Candace Flynn, 770/754-1878 cflynn@witness.com
KEYWORD: NEVADA GEORGIA INDUSTRY KEYWORD: TELECOMMUNICATIONS SOFTWARE NETWORKING INTERNET E-COMMERCE SOURCE: Witness Systems
Copyright Business Wire 2005
Der finanzen.at Ratgeber für Aktien!
Wenn Sie mehr über das Thema Aktien erfahren wollen, finden Sie in unserem Ratgeber viele interessante Artikel dazu!
Jetzt informieren!
JETZT DEVISEN-CFDS MIT BIS ZU HEBEL 30 HANDELN
Handeln Sie Devisen-CFDs mit kleinen Spreads. Mit nur 100 € können Sie mit der Wirkung von 3.000 Euro Kapital handeln.
82% der Kleinanlegerkonten verlieren Geld beim CFD-Handel mit diesem Anbieter. Sie sollten überlegen, ob Sie es sich leisten können, das hohe Risiko einzugehen, Ihr Geld zu verlieren.
Nachrichten zu Witness Systems Inc.mehr Nachrichten
| Keine Nachrichten verfügbar. |
Analysen zu Witness Systems Inc.mehr Analysen
ETF-Sparplan
Oskar ist der einfache und intelligente ETF-Sparplan. Er übernimmt die ETF-Auswahl, ist steuersmart, transparent und kostengünstig.