VetCentric Chooses Pegasystems Business Process Management Solution

    Business Editors/Technology Editors

    CAMBRIDGE, Mass.--(BUSINESS WIRE)--Feb. 28, 2005--VetCentric, the country's leading veterinarian home-delivery pharmacy, has chosen Pegasystems' (NASDAQ: PEGA) rules-driven 'smart' business process management (BPM) solution to provide best-in-class processes for its customer service operations.
    Pegasystems was selected by VetCentric to deploy a customer service and sales and marketing solution which will allow the most effective order processing, sales promotion, and marketing programs for their customers and employees. Michael Wallrich, Senior Vice President of Global Sales, Pegasystems commented, "Pegasystems Customer Process Management solution is designed to ensure business operations can keep pace with changing market demands. We are delighted VetCentric has selected our smart BPM solution to automate and optimize the most convenient service for their customers."
    "We are committed to enhancing the veterinary and pet owner relationship and look forward to continuing to provide the best services for all of our customers," said Ted Tompkins, Vice President, Information Technology, VetCentric.

    About VetCentric

    VetCentric is the country's leading veterinarian home delivery pharmacy committed exclusively to enriching the veterinary-client-patient relationship. VetCentric's veterinary partners benefits from using its service as an extension of their own practice, providing cost effective home delivery to their clients. Currently VetCentric serves 8,000+ veterinarians across the U.S. and has demonstrated the ability to improve compliance with the veterinarian's instructions. VetCentric's veterinary practices are able to control inventory expenses, as well as increase staff efficiency and clinic profitability. At the same time, pet owners enjoy the convenience of home delivery and access to information and practice specific communication via mail and the internet. VetCentric home-delivery provides a broad range of prescriptions, preventives, compounded medications, therapeutic diets and nutraceuticals. The company serves veterinarians nationally with headquarters in Annapolis, Maryland.

    About Pegasystems

    Pegasystems Inc. (NASDAQ: PEGA) delivers rules-driven smart BPM software for automating complex and changing business processes. Only smart BPM gives customers the flexibility and agility to build for change, closing the execution gap between management decisions and business operations. Pegasystems offers award-winning Business Process and Business Rules capabilities complemented with best-practice solution frameworks that empower Fortune 500 companies in the financial service, insurance, healthcare and government markets. Pegasystems is headquartered in Cambridge, Mass., and has regional offices in North America, Europe and the Pacific Rim. For more information, visit www.pega.com.

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CONTACT: Pegasystems Inc. Director, Public and Investor Relations Beth Lewis, 617-374-9600, ext. 6077 beth.lewis@pega.com or Sr. Public Relations Manager Laura Sudnik, 617-374-9600 ext. 6278 laura.sudnik@pega.com

KEYWORD: MASSACHUSETTS INDUSTRY KEYWORD: MEDICAL PHARMACEUTICAL SOFTWARE SOURCE: Pegasystems Inc.

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