Verint Systems To Buy KANA Software For $514 Mln Cash - Quick Facts

(RTTNews) - Verint Systems Inc. (VRNT) has agreed to acquire KANA Software, Inc. (KANA), which would form a unique and revolutionary combination that would extend Verint's Actionable Intelligence strategy. The collective solutions from Verint and KANA would enable global organizations to implement a single-vendor suite to help transform customer engagement. The KANA acquisition, a portfolio company of Accel-KKR, is likely to be completed in Verint's first fiscal quarter ending April 30, 2014.

KANA would bring its nearly 900 global customers to the greater Verint organization, which already has the benefit of over 10,000 customers worldwide. The combined customer base, that includes some shared customers, can benefit from a broader, complementary solution set from a single global provider.

Together, the combined product suite of collective solutions would offer global enterprises the ability to capture and manage cross-functional information around customer interactions, business processes and workforce performance to improve operational efficiency, reduce risk and enhance customer loyalty, while driving revenue performance, Verint Systems noted.

According to the company, the combined Verint and KANA offering would help forward-thinking organizations analyze customer and employee experience data to design and implement customer-centric business strategies that unite people and processes across the enterprise.