Unum Excels in Disability Customer Satisfaction Results

Satisfaction among individuals submitting short term disability claims with Unum (NYSE: UNM) in 2007 exceeded the industry average, as found in claimant research conducted by JHA, a leader in disability reinsurance, consulting and research. Specifically, Unum claims representatives excelled with high marks in the following categories: Courteous and respectful – 97 percent Willingness to assist claimant – 97 percent and Timeliness of responding to questions – 96 percent. Unum’s overall satisfaction rating averaged 92% in 2007. This compares favorably to satisfaction levels averaging 85% that JHA has observed in other claimant research. "The dedication and strength of our claims professionals are clearly reflected in these survey results,” said Pamela Davis, senior vice president of Benefit Services. "These benefit specialists create meaningful relationships with their customers and provide stellar service throughout the claims process. Their commitment to excellence delivers on our promise to provide better benefits at work.” Unum is the leading provider of group and individual disability insurance in the United States. The company provides employee benefits to nearly 100,000 employers including more than 40 percent of the Fortune 500. About Unum Unum (www.unum.com) is one of the leading providers of employee benefits products and services and the largest provider of group and individual disability insurance in the United States and the United Kingdom.