TuVox and Genesys Advance Strategic Relationship

    Business Editors/Technology Editors

    LOS ALTOS, Calif. and SAN FRANCISCO--(BUSINESS WIRE)--Feb. 22, 2005--TuVox, the pioneer in enterprise and service provider software for speech applications, and Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE:ALA)(BOURSE:CGEP), announced today that TuVox has elevated its participation in the Genesys InterActs Partner Program to become a Strategic Member. As part of the relationship, TuVox can market, sell, implement and support Genesys contact center software.
    Designed to accelerate the development and market adoption of speech applications for customer service and support, the relationship between Genesys and TuVox has already produced compelling results. A growing number of joint customer wins demonstrates the increased acceptance and success of the two companies' combined solutions for enterprises as well as service providers.
    TuVox CVR 4.0, which enables call centers to quickly and easily automate calls of any type or complexity, including knowledge calls, routing calls and sophisticated transactional calls, runs on the Genesys Voice Platform, an industry-leading, open standards-based IVR solution; Genesys Voice Platform allows customers to leverage existing Web applications and infrastructure for speech self service. When combined with the Genesys 7 suite, the solutions enable enterprises and service providers to seamlessly transition customers between self-service and live agent assistance, resulting in reduced costs and improved customer satisfaction.
    "Our relationship with TuVox will enhance our ability to deliver speech self-service to our mutual customers," said Karl Holzthum, senior vice president, worldwide channels and alliances at Genesys. "TuVox's unique approach to developing and deploying enterprise and service provider speech applications will be instrumental to companies looking to bridge self and assisted service in the call center. Teamed with the Genesys Voice Platform, the combined solution has already demonstrated significant momentum and success in the market."
    This relationship enables both companies to bring high quality and fully customized speech applications to customers significantly faster than custom speech applications. Customers also gain the flexibility to maintain and update applications using internal IT resources at a significantly lower total cost of ownership.
    "With Genesys and TuVox, enterprises and service providers can be assured that they have a speech solution that is not only cost-effective and quick to deploy, but also delivers a superior caller experience that people will prefer over traditional IVR," said Larry Miller, president and CEO, TuVox. "We look forward to further strengthening our relationship with Genesys and extending the benefits to our mutual customers."
    The Genesys InterActs Partner Program is designed to provide business development, technical, educational, and marketing tools and resources to participating system integrator, value-added reseller and managed service provider partners worldwide. Working together, Genesys and its partners deliver the most comprehensive, integrated contact center and customer interaction solutions in the market.
    Genesys solutions are available for enterprise deployment or as an "on-demand"/hosted service offering by Genesys Managed Services Partners.

    About Genesys Telecommunications Laboratories, Inc.

    Genesys Telecommunications Laboratories, Inc., an Alcatel company, is 100% focused on software for call centers. Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organizations and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day. Sophisticated routing and reporting across voice, e-mail and Web channels ensure that customers are quickly connected to the best available resource -- the first time. Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management. Visit www.genesyslab.com for more information.

    About Alcatel

    Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks, applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 12.3 billion in 2004, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: http://www.alcatel.com.

    About TuVox

    TuVox is the leading provider of enterprise software for speech applications. TuVox award-winning software creates a superior caller experience through sophisticated speech applications that are fast to develop and easy to deploy and maintain. Built completely on open standards, TuVox's enterprise software can automate virtually any type of call -- including natural language call routing, self-service transactions, information requests and product support. TuVox has pioneered industry-leading SmartGen(TM) technology that allows enterprises to quickly create highly sophisticated and conversational speech applications from their existing content, data and business processes. TuVox's mission is to create high quality voice applications that deliver a superior and differentiated caller experience, and to make voice automation so cost-effective that any enterprise can deploy it.
    TuVox customers include companies such as Activision, CBCA, Columbia House, Definity Health, MCI, Netflix, Oriental Trading Company, Roxio, TiVo, and the United States Postal Service.
    For a demonstration or more information, visit www.tuvox.com or call 1-866-257-1830. TuVox is a trademark of TuVox Incorporated. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.

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CONTACT: TuVox Kristi Kilpatrick, 415-591-8409 kkilpatrick@shiftcomm.com or Genesys Amy Fisher, 612-455-1773 afisher@psbpr.com

KEYWORD: CALIFORNIA INDUSTRY KEYWORD: TELECOMMUNICATIONS SOFTWARE INTERNET E-COMMERCE PRODUCT MARKETING AGREEMENTS SOURCE: TuVox

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