T-Mobile Austria Extends Relationship With Amdocs to Deliver Seamless

ST. LOUIS and VIENNA, Austria, Jan. 17 /PRNewswire-FirstCall/ -- Amdocs , the world's leading provider of billing and CRM software and services for true integrated customer management, and T-Mobile Austria, Austria's second largest mobile service provider, today announced T-Mobile Austria's successful deployment of Amdocs ClarifyCRM. This deployment builds on T-Mobile Group International's long term relationship with Amdocs and marks an important milestone in its adoption of Amdocs solutions and its move toward integrated customer management. As a result, T-Mobile Austria will be able to enhance customer service and loyalty by delivering an intentional, differentiated customer experience, while streamlining operations and reducing costs.

With the deployment of Amdocs ClarifyCRM, T-Mobile Austria now has complete visibility across all customer touch points including CallCenter, email, T-Mobile Shops and Sales. As a result, T-Mobile Austria's customers are provided enhanced service at any point in the customer lifecycle, from order activation to customer service and support.

"The addition of Amdocs ClarifyCRM to our existing integrated solution has enabled us to further extend our market leadership by putting the customer at the center of everything we do to deliver an unparalleled customer experience, while aligning our resources and becoming more agile," said Herbert Schandl, executive vice president customer care at T-Mobile Austria. "The Amdocs solution allows us to streamline all customer-facing business processes, improving loyalty and operational effectiveness across the organization."

"We're pleased to build on our relationship and continue to help T-Mobile Austria adopt integrated customer management as a way of doing business," said Michael Matthews, chief marketing officer for Amdocs. "Amdocs deep industry expertise and integrated solutions will help T-mobile Austria provide a unified face to its customers, supporting its efforts to deliver enhanced service and maintain a distinct competitive advantage."

About T-Mobile Austria

T-Mobile Austria is part of a strong international player - T-Mobile International -- which is one of the world4s leading mobile network providers with more than 65 Mio customers worldwide. As a strong national player, T-Mobile Austria stands for innovation and dynamics based on the highest degree of customer and market orientation. With its roughly two million customers, T-Mobile Austria is well established in the Austrian market and acts in its role as a trendsetter. Roughly one third of all Austrian mobile phone customers benefit from the global brand T-Mobile and from the advantages that this reliable, attractive and innovative mobile phone provider offers. In two contact centres almost 500 agents handle more than 5 million customer contacts. Surveys prove that we achieve the highest possible customer satisfaction.

About Amdocs

Amdocs combines innovative software products and services with deep business knowledge to deliver true integrated customer management to the world's leading services companies. Our best-in-class billing and CRM products seamlessly link all customer-facing business processes - marketing, sales, ordering, delivery, fulfillment, billing, settlement, service, support, and analytics - resulting in stronger, more profitable customer relationships. Amdocs enables its customers to implement their business strategy with rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company, Amdocs employs over 9,000 IT professionals and serves customers in more than 40 countries around the world. Amdocs reported revenue of $1.774 billion in fiscal 2004. For more information, visit Amdocs at http://www.amdocs.com/.

Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the mobile, wireline and IP business segments, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F, filed on December 30, 2004.

Media Contacts: T-Mobile Austria Manuela Bruck Tel.: +43 1 79585 6030 e-mail: presse@t-mobile.at Amdocs Chris Loncto Access Communications for Amdocs Tel: +1-917-522-3524 E-Mail: cloncto@accesspr.com