Symphoniq Announces TrueView OWA Diagnostics; Product is the First to

Symphoniq Announces TrueView OWA Diagnostics; Product is the First to Use Live Transactions to Manage the Performance of Outlook Web Access for Microsoft Exchange

    Business Editors/High-Tech Writers

    PALO ALTO, Calif.--(BUSINESS WIRE)--Jan. 31, 2005--Symphoniq(TM) Corporation, a new company created by the founders of NetIQ to harness the real user experience to manage Web application performance, today announced TrueView Outlook Web Access (OWA) Diagnostics. The product monitors all live OWA transactions to help IT better manage Outlook Web Access performance. It monitors all transactions, flags unacceptable performance, and pinpoints the servers that are causing the problems.
    "Microsoft Exchange Server is the most common mission-critical enterprise application in the world; thousands of companies count on Exchange to carry out their core business. Close to 50% of Microsoft Exchange users are also regular users of Outlook Web Access, and most of these frequently encounter performance problems that have serious consequences for workplace productivity," said Al Liebl, an analyst at META Group. "These problems are difficult to detect using standard Exchange monitoring tools."
    According the Radicati Group, over 40 million corporate employees depend on Outlook Web Access to carry out their jobs.
    Gartner analyst Mark Fabbi describes the importance of performance for enterprise applications: "As broadband connections become the norm, Web pages that do not appear immediately may never be seen by frustrated users that choose to opt out; this affects internal productivity or, more importantly, user satisfaction and ability to transact business. In this case, slow pages equate to aborted transactions that can have disastrous implications."
    Symphoniq's patent-pending TRUE technology detects Outlook Web Access performance problems such as slow page load times or HTML rendering errors, and provides actionable information to IT in real-time, including pointers to the users and emails affected, and the servers and machines involved in the problem.
    The key features of TrueView Outlook Web Access Diagnostics include:

--	The Real User Experience: Rather than using polling or synthetic requests, TrueView OWA Diagnostics monitors every transaction for every user.
--	Actionable Data: TrueView OWA Diagnostics lets IT set customized thresholds and alerts, down to the level of individual emails and Exchange servers, and drill down to specific and actionable data including user response time, IP address, network latency, server response time, and the specific servers and machines involved.
--	Business Groups: TrueView OWA Diagnostics enables IT to set up "Business Groups" to more closely monitor specific folders, users, or even individual emails or files. For example, IT could set up an "Executive" Business Group to monitor the email performance of the company's top executives and send email or pager alerts whenever they encounter problems.
--	Transparent to End-users: The end-user is never required to download plug-ins or Java applets and TrueView does not require any manual changes to HTML code.

    TrueView Outlook Web Access Diagnostics is part of the Symphoniq TrueView suite, which provides a complete end-to-end solution for managing Web-enabled applications by relating the real end user experience to specific tiers, servers, and machines within an organization's Web application infrastructure. Licenses start at less than $10,000.

    About Symphoniq Corporation

    Symphoniq Corporation lets organizations harness the real user experience to manage Web application performance. The founders of the company have innovated and built enterprise-grade systems management software as the founders of EcoSystems and NetIQ (Nasdaq:NTIQ). Its product suite, Symphoniq TrueView Web Management, provides a business-centric perspective on Web application performance. It efficiently measures the real user experience -- real users performing real transactions -- and reports in real-time why and where in the infrastructure any problems are occurring. Leading companies such as IKON Office Solutions(R) and Citrix Systems(R) use TrueView to fix problems faster, reduce helpdesk costs, and improve customer satisfaction. The company is funded by InterWest Partners and Greylock, among others.

    Symphoniq, The Real User Experience and TrueView are trademarks of Symphoniq Corporation. All other trademarks are the property of their respective companies.

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CONTACT: Symphoniq Corporation Alexis Hamilton, 650-213-8889 x116 alexis@symphoniq.com Chris Yeh, 650-213-8889 x104 chris.yeh@symphoniq.com

KEYWORD: CALIFORNIA INDUSTRY KEYWORD: HARDWARE SOFTWARE INTERNET E-COMMERCE PRODUCT SOURCE: Symphoniq Corporation

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