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11.11.2009 14:23:00
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SPEAKER ALERT: Workforce Optimization: A Recurring Business Value Theme at Upcoming Virtual and Online Events
Verint® Systems Inc. today announced upcoming customer and market events showcasing the ways global organizations are capitalizing on workforce optimization (WFO) technology, such as quality monitoring/recording, workforce management (WFM) and analytics, to improve efficiencies, streamline operations and enhance the customer experience.
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Verint Online Event |
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"Smart Strategies for Retaining High-Value Customers” Webinar |
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November 12 |
| Joining Oscar Alban of Verint Witness Actionable Solutions for this November 12, 2 p.m. ET webinar will be Brynn Palmer, an industry authority known as The Customer Experience Doctor. Together, these seasoned practitioners will explore the importance of and "how to’s” around building customer loyalty both in up and down economic times. Key topics will cover ways to gain insight and take action on the feedback customers provide, how surveying can help build a strong alliance between customer service and marketing teams, and how to instill a customer-centric approach to operations. Protecting and retaining customers, supporting sales and preserving brand equity are key, and now’s the time to invest in these vital areas. In this session, attendees will find out why and how. |
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NSC Group and Verint Breakfast Briefing |
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"Enterprise Workforce Optimization” |
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November 12 |
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Burswood Entertainment Complex, Burswood, Australia |
| During this breakfast roundtable on November 12 from 7:45 – 9:30 a.m. WST, Andy Hawkes from Verint Witness Actionable Solutions will serve as a guest speaker and explore the considerations and first steps toward an enterprise-wide workforce optimization (WFO) strategy. During the session, attendees will gain insights into implementing a WFO strategy with supporting processes and solutions, how these are helping organizations around the world reduce operations costs while improving the customer experience, and why the contact center is considered a "cornerstone” for applications such as workforce management (WFM) and recording, as well as such rapidly evolving and dynamic solutions as speech analytics and customer feedback surveys. |
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CustomerThink Showcase Online Event |
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"Speech Analytics: Mining Customer Voices for Business Insight” |
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November 12 |
| On November 12 at 10 a.m. PT, Diego Lomanto of Verint Witness Actionable Solutions will participate in an online speech analytics discussion and product demonstration of Verint’s Impact 360® Speech Analytics software. Most contact centers record customer conversations, yet many fail to utilize them as a strategic resource. Dialogue between customers and agents can provide valuable insight into rising issues, competitive intelligence, emerging trends and the root causes prompting customer calls into the contact center. During this session, Diego will highlight the role speech analytics technology can have in the call center and the widespread impact it can have in making it an intelligence hub and central point to customer service operations enterprise-wide. |
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Workforce Optimization Creative Practices Workshop |
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Verint Regional Event |
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December 1 |
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Renaissance Boston Waterfront Hotel, Boston, Mass. |
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Kathleen Peterson, founder and chief vision officer for Powerhouse Consulting, will be a featured speaker at Verint’s half-day creative practices workshop in Boston on December 1. Taking place from 8:30 a.m. – 1 p.m. ET, the event will explore valuable tips and takeaways for optimizing the customer experience to satisfy both the needs of customers and the business — along with contact center and broader enterprise creative practices that can be put into action today. A series of interactive discussions will round out the agenda. |
For more information about Verint Systems or these upcoming events, please visit www.verint.com.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of Actionable Intelligence® solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on September 9, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.
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