|
16.03.2005 15:04:00
|
Siebel Systems Again Positioned in the Leader Quadrant in Analyst Firm
Siebel Systems Again Positioned in the Leader Quadrant in Analyst Firm's Field Service Management Magic Quadrant Leading Companies Across Multiple Industries Select Siebel as Field Service Automation Standard
Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of business applications software, today announced that it has been positioned in the Leader quadrant of Gartner Inc.'s Magic Quadrant for Field Service Management, 2005.
The report, published by the premier research and advisory firm, evaluates and positions 11 vendors in the field service market based on key criteria, including proven, large-scale production field service users in multiple geographies; strategic product and technology vision; and flexible integration with multiple ERP systems. Gartner defines leaders as vendors who demonstrate field service market strength and have the ability to affect market trends in all categories of the evaluation criteria.(1) The annual quadrant looks specifically at the processes required to effectively dispatch and support field agents.
"Our position in the Leader quadrant in Gartner's Field Service Magic Quadrant is a major accomplishment," said William Hou, General Manager, Siebel Service and Call Center Products, Siebel Systems. "The rigorous criteria require vendors to demonstrate deep functionality and multiple live customer references, and Siebel Systems meets the highest standards of CRM success. More than 500 companies have selected Siebel Field Service and have experienced dramatic improvements in the productivity and effectiveness of their field service professionals, increased revenue, and enhanced customer satisfaction."
Global leaders across all industries have selected Siebel Systems as their field service automation standard, including American Power Conversion Corp.; ASML Netherlands, B.V.; Brooks Automation; c3i, Inc.; Cymer; Gen-Probe, Inc.; Lexmark International, Inc.; Northrop Grumman Commercial Information Services, Inc.; and Volvo IT North America.
One such company is Pitney Bowes, a leading provider of integrated mail, messaging, and document management solutions, that is committed delivering a superior customer experience to its more than 2 million customers. Pitney Bowes is deploying Siebel CRM applications and integrating them with its own document management technology to create what it calls the Pitney Bowes Customer Communication Management (CCM) solution. Siebel Field Service provides Pitney Bowes' field service engineers with a comprehensive, closed-loop solution for managing break/fix and other service events in the field. The application has enabled Pitney Bowes to improve first-time fix rates by 10 percent and reduce emergency and rush orders by 90 percent. In addition, stock levels have been reduced by at least 15 percent due to better inventory management. "We selected Siebel Systems because they were the only company able to offer an integrated service solution across our entire business," said Mark Davis, Vice President & General Manager GMS Customer Service, Pitney Bowes. "Service is critical to our success, and this system allows us to get it right for customers the first time."
Siebel Systems Meets Extensive Criteria for Gartner Field Service Management Magic Quadrant
Gartner's Magic Quadrant positions vendors in a particular market segment based on their completeness of vision and their ability to execute on that vision.
About Siebel Field Service
Siebel Field Service provides the only comprehensive business solution that enables service businesses and mobile field service professionals to deliver world-class customer support, increase top-line revenue, drive improved productivity, and enhance customer loyalty. Siebel Field Service supports closed-loop problem resolution with wireless messaging, call handling, schedule optimization, shipping, receiving, depot repair, parts logistics, and inventory management and invoicing functionality. It is fully integrated with all Siebel business applications and can be seamlessly integrated with existing third-party applications and legacy systems to provide service organizations with a comprehensive, multichannel business solution that allows them to better satisfy their customers. For more information on Siebel Field Service visit www.siebel.com/crm/service/field_service/index.shtm.
About Siebel Systems
Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. For more information about Siebel Systems, Inc., please visit www.siebel.com.
-- The Magic Quadrant is copyrighted February 22, 2005, by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including warranties of merchantability or fitness for a particular purpose.
(1) Magic Quadrant for Field Service Management 2005
(2) Criteria for the Field Service Management Magic Quadrant
For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center and Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
--30--NJ/sf*
Business Editors/High-Tech Editors
SAN MATEO, Calif.--(BUSINESS WIRE)--March 16, 2005--
Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of business applications software, today announced that it has been positioned in the Leader quadrant of Gartner Inc.'s Magic Quadrant for Field Service Management, 2005.
The report, published by the premier research and advisory firm, evaluates and positions 11 vendors in the field service market based on key criteria, including proven, large-scale production field service users in multiple geographies; strategic product and technology vision; and flexible integration with multiple ERP systems. Gartner defines leaders as vendors who demonstrate field service market strength and have the ability to affect market trends in all categories of the evaluation criteria.(1) The annual quadrant looks specifically at the processes required to effectively dispatch and support field agents.
"Our position in the Leader quadrant in Gartner's Field Service Magic Quadrant is a major accomplishment," said William Hou, General Manager, Siebel Service and Call Center Products, Siebel Systems. "The rigorous criteria require vendors to demonstrate deep functionality and multiple live customer references, and Siebel Systems meets the highest standards of CRM success. More than 500 companies have selected Siebel Field Service and have experienced dramatic improvements in the productivity and effectiveness of their field service professionals, increased revenue, and enhanced customer satisfaction."
Global leaders across all industries have selected Siebel Systems as their field service automation standard, including American Power Conversion Corp.; ASML Netherlands, B.V.; Brooks Automation; c3i, Inc.; Cymer; Gen-Probe, Inc.; Lexmark International, Inc.; Northrop Grumman Commercial Information Services, Inc.; and Volvo IT North America.
One such company is Pitney Bowes, a leading provider of integrated mail, messaging, and document management solutions, that is committed delivering a superior customer experience to its more than 2 million customers. Pitney Bowes is deploying Siebel CRM applications and integrating them with its own document management technology to create what it calls the Pitney Bowes Customer Communication Management (CCM) solution. Siebel Field Service provides Pitney Bowes' field service engineers with a comprehensive, closed-loop solution for managing break/fix and other service events in the field. The application has enabled Pitney Bowes to improve first-time fix rates by 10 percent and reduce emergency and rush orders by 90 percent. In addition, stock levels have been reduced by at least 15 percent due to better inventory management. "We selected Siebel Systems because they were the only company able to offer an integrated service solution across our entire business," said Mark Davis, Vice President & General Manager GMS Customer Service, Pitney Bowes. "Service is critical to our success, and this system allows us to get it right for customers the first time."
Siebel Systems Meets Extensive Criteria for Gartner Field Service Management Magic Quadrant
Gartner's Magic Quadrant positions vendors in a particular market segment based on their completeness of vision and their ability to execute on that vision.
| -- | Completeness of vision includes criteria such as market focus and business, financial, product, and technology/architecture strategy.(2) |
| -- | Ability to execute evaluates criteria such as viability (including financial and strength of management team); product functionality; the vendor's ability to provide implementation and support services; technology and architecture expertise such as the ability to flexibly integrate and configure its applications to business processes outside its own applications set and across multiple channels and business functions; pricing and implementation costs; and customer references.(2) |
About Siebel Field Service
Siebel Field Service provides the only comprehensive business solution that enables service businesses and mobile field service professionals to deliver world-class customer support, increase top-line revenue, drive improved productivity, and enhance customer loyalty. Siebel Field Service supports closed-loop problem resolution with wireless messaging, call handling, schedule optimization, shipping, receiving, depot repair, parts logistics, and inventory management and invoicing functionality. It is fully integrated with all Siebel business applications and can be seamlessly integrated with existing third-party applications and legacy systems to provide service organizations with a comprehensive, multichannel business solution that allows them to better satisfy their customers. For more information on Siebel Field Service visit www.siebel.com/crm/service/field_service/index.shtm.
About Siebel Systems
Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. For more information about Siebel Systems, Inc., please visit www.siebel.com.
-- The Magic Quadrant is copyrighted February 22, 2005, by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including warranties of merchantability or fitness for a particular purpose.
(1) Magic Quadrant for Field Service Management 2005
(2) Criteria for the Field Service Management Magic Quadrant
For more information on Siebel Systems solutions and services, please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand Solutions -- http://www.crmondemand.com; Industry CRM -- http://www.siebel.com/industry-crm; Call Center and Service -- http://www.siebel.com/call-center; Sales Force Automation -- http://www.siebel.com/sales-force-automation; Marketing Automation -- http://www.siebel.com/marketing-automation; Business Intelligence -- http://www.siebel.com/business-intelligence; Integration Solutions -- http://www.siebel.com/integration-solutions; CRM Services -- http://www.siebel.com/crm-services.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
--30--NJ/sf*
CONTACT: Siebel Systems, Inc. Cecilia Denny, 650-477-5861 email: cecilia.denny@siebel.com
KEYWORD: CALIFORNIA INDUSTRY KEYWORD: HARDWARE ADVERTISING/MARKETING SOFTWARE SOURCE: Siebel Systems, Inc.
Copyright Business Wire 2005
Der finanzen.at Ratgeber für Aktien!
Wenn Sie mehr über das Thema Aktien erfahren wollen, finden Sie in unserem Ratgeber viele interessante Artikel dazu!
Jetzt informieren!
JETZT DEVISEN-CFDS MIT BIS ZU HEBEL 30 HANDELN
Handeln Sie Devisen-CFDs mit kleinen Spreads. Mit nur 100 € können Sie mit der Wirkung von 3.000 Euro Kapital handeln.
82% der Kleinanlegerkonten verlieren Geld beim CFD-Handel mit diesem Anbieter. Sie sollten überlegen, ob Sie es sich leisten können, das hohe Risiko einzugehen, Ihr Geld zu verlieren.
Nachrichten zu Siebel Systems Inc.mehr Nachrichten
| Keine Nachrichten verfügbar. |
Analysen zu Siebel Systems Inc.mehr Analysen
Indizes in diesem Artikel
| NASDAQ Comp. | 19 627,44 | -0,28% | |
| S&P 500 | 6 040,53 | -0,50% | |
| NASDAQ 100 | 21 478,05 | -0,14% |
Letzte Top-Ranking Nachrichten
Nachrichten
ETF-Sparplan
Oskar ist der einfache und intelligente ETF-Sparplan. Er übernimmt die ETF-Auswahl, ist steuersmart, transparent und kostengünstig.