Quantum Wins 'OSCAR' Award for Continually Exceeding Customer Expectat

SAN JOSE, Calif., March 2 /PRNewswire/ -- Quantum Corp. , a global leader in storage, today was awarded the distinguished NorthFace ScoreBoard Award by the Omega Management Group. The award measures a customer's experience with its vendor in all key aspects of their relationship. Designed by Omega to be the "OSCAR(R)" of the customer service industry, the award recognizes companies like Quantum that not only offer exemplary service to their customers but also demonstrate a deep and fundamental commitment to exceeding customer expectations. Of note, Quantum was the only leading storage vendor to win the award.

In addition to participating in Omega's live survey to determine winners of the award, customers were also asked a series of questions to better understand the overarching impact of their vendor's relationship with them. When asked if they would purchase from Quantum again, 97 percent said yes. And when asked if they would recommend the company to others, 99 percent said they would.

"The NorthFace ScoreBoard Award is highly sought after because it measures the customer's total experience and is determined by independent feedback," said Anthony Santilli, chief customer officer, Omega Management Group Corp. "Particularly impressive were the very high scores that Quantum received when customers were asked about their willingness to purchase again and recommend to others. We congratulate them on these accomplishments and for keeping their focus on the customer at every point of engagement."

To determine vendors' eligibility for the award, Omega independently contacts customers with a series of questions and asks them to rate their satisfaction levels on a scale of one to five in the following five categories: sales process, delivery process, product, service, and overall performance. The award recipients are those who achieve a 4.0 or above. A score of four or five indicates the vendor is above or exceeding expectations. In every category in which Quantum was measured, it received a score of four or higher, averaging 4.1 across all categories. The survey conducted by Omega measures a large enough sampling of customers to be statistically representative of the total customer base.

"Winning the NorthFace Award confirms the high level of customer satisfaction with Quantum as a company, from our leading backup, recovery and archive products to our sales engagement, delivery and service capabilities," said Rick Belluzzo, chairman and CEO of Quantum. "This means a great deal to us, particularly because it demonstrates that our customer-driven focus and investment are creating increased customer loyalty and a strong base of referrals."

As it relates to service and support, the NorthFace ScoreBoard Award is yet further validation of Quantum's strategy of differentiating with service, among other key factors. The company has already received the Support Center Practices (SCP) Certification, which is an independent "Gold Seal of Approval" that signifies world-class technology support. Quantum also conducts internal assessments of customers after every service engagement. For the just completed six-month period, 94 percent of all respondents said their support experience met or exceeded expectations. For enterprise customer respondents alone, the rating was 98 percent.

About Quantum

Quantum Corp., a global leader in storage, delivers highly reliable backup, recovery and archive solutions that meet demanding requirements for data integrity and availability with superior price/performance and comprehensive service and support. Quantum offers customers of all sizes an unparalleled range of solutions, from leading tape drive and media technologies, autoloaders and libraries to disk-based backup systems. Quantum is the world's largest volume supplier of both tape drives and tape automation and has pioneered the development of disk-based systems optimized for backup and recovery. Quantum Corp., 1650 Technology Drive, Suite 800, San Jose, CA 95110, 408-944-4000, http://www.quantum.com/.

NOTE: Quantum, the Quantum logo, DLT and DLTtape are trademarks of Quantum Corporation registered in the United States and other countries. All other trademarks are the property of their respective owners.

"Safe Harbor" Statement under the U.S. Private Securities Litigation Reform Act of 1995: This press release contains "forward-looking" statements within the meaning of the Private Securities Litigation Reform Act of 1995. Specifically, without limitation, statements relating to: future product sales and future customer service, are forward-looking statements within the meaning of the Safe Harbor. These statements are based on management's current expectations and are subject to certain risks and uncertainties. As a result, actual results may differ materially from the forward-looking statements contained herein. Factors that could cause actual results to differ materially from those described herein include, but are not limited to, our ability to successfully execute to our product roadmaps and timely ship our products, operational difficulties, unforeseen technological limitations, and changes in market conditions. More detailed information about these risk factors, and additional risk factors, are set forth in Quantum's periodic filings with the Securities and Exchange Commission, including, but not limited to, those risks and uncertainties listed in the section entitled "Management's Discussion and Analysis of Financial Condition and Results of Operations -- Risk Factors," on pages 38 to 49 in Quantum's Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission on February 2, 2005 and pages 38 to 49 in Quantum's Annual Report on Form 10-K filed with the Securities and Exchange Commission on June 14, 2004; and those described in any subsequently filed reports. Such reports contain and identify important factors that could cause actual events and results to differ materially from those contained in our projections or forward-looking statement. Quantum expressly disclaims any obligation to update or alter its forward-looking statements, whether as a result of new information, future events or otherwise.