13.12.2005 15:06:00
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Philips Ultrasound Business Ranks #1 in Overall Service Performance in 2005 IMV ServiceTrak(TM) Survey; Philips Service Organization places first for 13th year in a row in customer satisfaction
The 2005 IMV ServiceTrak report, one of the most recognized andtrusted surveys in the healthcare industry, confirmed Philips industryleadership position in 18 ultrasound service and performance factorsstudied in the survey. In addition, Philips scored well above industryaverages in 24 attributes, with 18 scores being better than lastyear's results.
Over 2,200 respondents were asked to rate manufacturers on a broadrange of factors across the product ownership lifecycle. Philips ratedbest in the areas of emergency response, satisfaction with service andmanufacturer performance, satisfaction with service engineer, helpdesk telephone support, and remote dial-in diagnostic support. Thereport also indicated that Philips customers were happier than anyother manufacturers' customers with the services they receive.
"Our top priority each day is to focus on the customer and we areextremely pleased we continue to receive the highest marks in customersatisfaction year after year," said Jon Fazekas, vice president,ultrasound customer services, for Philips Medical Systems. "We willnever take for granted the trust our customers have placed in us andare committed to continuously exceed their expectations in all that wedo."
Philips Medical Systems recently introduced several new ultrasoundplatforms - iU22, iE33, HD11 and HD3 - that are defining the future ofultrasound imaging and setting new boundaries for image quality,intelligent functionality and clinical versatility. The 2005 IMVServiceTrak survey once again confirms a proven track record ofservice excellence and strong technology leadership as a winningcombination for Philips Medical Systems' ultrasound business.
About IMV Limited
IMV Limited, based in Greenbelt, MD, is an independent healthcareresearch company with over 17 years experience in analyzing themedical imaging, clinical diagnostic and instrument markets.ServiceTrak is one of the most recognized and trusted surveys in thehealthcare industry. Respondents are drawn from a randomized databaseof U.S. hospitals and imaging centers. For further information, visitwww.imvlimited.com.
About Royal Philips Electronics
Royal Philips Electronics of the Netherlands (NYSE: PHG, AEX: PHI)is one of the world's biggest electronics companies and Europe'slargest, with sales of $ 37.66 billion (EUR 30.3 billion) in 2004.With activities in the three interlocking domains of healthcare,lifestyle and technology and 161,100 employees in more than 60countries, it has market leadership positions in medical diagnosticimaging and patient monitoring, color television sets, electricshavers, lighting and silicon system solutions. News from Philips islocated at www.philips.com/newscenter.
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