Open Text's Livelink Moves Transport Research Laboratory's Paper Mou

    News Editors

    CHICAGO--(BUSINESS WIRE)--Feb. 14, 2005--

    Process Automation Replaces 40 Years of Physical Records in Just Four Months

    Open Text(TM) Corporation (TSX:OTC)(NASDAQ:OTEX), the world's largest provider of Enterprise Content Management (ECM) software, has revolutionized the UK-based Transport Research Laboratory's (TRL) information environment by converting 40 years of paper records to electronic files in just four months.

    TRL - an internationally recognized organization that provides land transport research, advice and solutions to clients worldwide, adopted an Electronic Document Records Management System (EDRMS) to rationalize documentation that was taking up 30 kilometers of shelf space.

    A massive 125 tons of paper and 15 tons of confidential material were shredded and recycled, while the remaining 300,000 archived documents were successfully migrated to Open Text Livelink over three consecutive weekends.

    TRL staff members now have access to all TRL research and project documents. These documents have been indexed and made text-searchable within Livelink to ensure that researchers have instant access to relevant information. This means they are no longer reliant on personal collections held in filing cabinets.

    "The scale of this project should not be underestimated," said Kevin Miles, Head of Knowledge Management at TRL. "Thanks to Open Text's Livelink, some 450 staff now view an average of four documents each per day. That equates to 15,000 documents being accessed with a total of 26,000 document views per month - a massive improvement in efficiency."

    He added: "We faced an enormous challenge. Virtually all our business processes were paper dependent and the storage of documents was both localized and poorly structured. The problem was compounded by our moving to a new location where there was insufficient storage space."

    "We had to weed out 40 years of paper while capturing business critical documents and transfer those to EDRMS without interrupting normal business activities or our building move schedule. The archive and record clearance took up the bulk of the work, but we could not have met our targets without relying on document filing and retrieval from Livelink."

    Cost savings achieved include the reduction of floor space, project completion efficiencies, reduced expenditure on academic journals, storage furniture and files, and streamlined work processes. TRL also anticipates savings through Extranet access, which reduces communications and transport costs particularly with overseas customers and partners.

    John Kirkham, Vice President of International Sales at Open Text, said: "The TRL project clearly demonstrates how Livelink provides tightly integrated services that deliver dynamic collaboration and knowledge sharing between individuals, teams, and organizations. It has enabled TRL to be far more effective and innovative and has built the foundation for their future business success."

    About TRL

    TRL (Transport Research Laboratory) is an internationally recognized center of excellence providing world-class research, advice and solutions for all issues relating to land transport. We generate sustainable solutions and create new opportunities across a wide range of transport-related issues for our clients throughout the world. TRL Limited is part of the Transport Research Foundation group of companies.

    About Open Text

    Open Text(TM) is the market leader in providing Enterprise Content Management (ECM) solutions that bring together people, processes and information in global organizations. Throughout its history, Open Text has matched its tradition of innovation with a track record of financial strength and growth. Today, the company supports more than 17 million seats across 13,000 deployments in 67 countries and 12 languages worldwide. For more information on Open Text, go to: www.opentext.com

    This news release may contain forward-looking statements relating to the success of any of the Company's strategic initiatives, the Company's growth and profitability prospects, the benefits of the Company's products to be realized by customers, the Company's position in the market and future opportunities therein, the deployment of Livelink and our other products by customers, and future performance of Open Text Corporation. Forward-looking statements may also include, without limitation, any statement relating to future events, conditions or circumstances. Forward-looking statements in this release are not promises or guarantees and are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the Form 10-K for the year ended June 30, 2004. You should not place undue reliance upon any such forward-looking statements, which are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

    Copyright (C) 2005 by Open Text Corporation. LIVELINK and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.



    Open Text Corporation (TSX:OTC) (NASDAQ:OTEX)

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CONTACT: Open Text Corporation Margaret Dobbin Director, Industry Analyst Relations +1-519-888-7111 ext.2410 mdobbin@opentext.com or Open Text Corporation Richard Maganini Director, Corporate Communications +1-847-267-9330 ext.4266 rmaganin@opentext.com

KEYWORD: NEW YORK INTERNATIONAL CANADA INDUSTRY KEYWORD: SOFTWARE SOURCE: Open Text Corporation

Copyright Business Wire 2005