New Research Shows Consumers Value Direct Mail, But Misunderstand Its Environmental Impact

A new survey reveals that consumers value much of the direct mail they receive, but they also dramatically misperceive its true environmental impact. The findings suggest that industry efforts to educate the public will yield an improved perception of mail’s environmental footprint. The survey of 1,000 adults in the US was commissioned by Pitney Bowes (NYSE:PBI) and DMNews, and is available online at www.dmnews.com. Consistent with other industry studies, consumers in this survey place a high value on the coupons and catalogs they receive in the mail. Mail also helps consumers start and maintain relationships with businesses and nonprofits, with 44 percent of respondents making their first purchase from a business and 33 percent making their first donation to a nonprofit because of a mail piece. "The research clearly shows that mail is an appealing and effective communications channel, but also that there are some serious misperceptions about its environmental impact,” said Michael Critelli, Executive Chairman, Pitney Bowes. "The mailing industry must enhance efforts to inform consumers not only of mail’s absolute environmental footprint, but also of the ways that mail helps the environment by substituting remote commerce for air-polluting trips by car.” The survey found that negative perceptions of mail’s environmental impact are based on widespread public misunderstandings. For example, only 2 percent of Americans correctly guessed that mail makes up just 2 percent of the nation’s municipal waste, while an astonishing 48 percent believe that mail is half of the content in the nation’s landfills. Americans also believe, incorrectly, that mail delivery is a major contributor to carbon dioxide emissions. The truth is that mail delivery falls well below many other daily activities in its carbon footprint, such as taking a shower or using household appliances. The survey suggests that public education will enhance consumer perception of direct mail. For example, more than 70% of respondents said it would improve their view of mail if marketers used address correcting software to minimize undeliverable mail. "This is already a widespread practice in the industry, and is highly effective at reducing waste in the mailstream,” said Critelli. "We need to make this more visible to consumers so they understand how our interests converge with theirs.” "The door is open for Pitney Bowes and others in the industry to take that crucial next step and engage with the public on our environmental practices,” Critelli said. "Consumers value the opportunities that direct mail makes available to them, and now we need to reassure them that we are as concerned about the planet as they are, and are acting accordingly.” About Pitney Bowes: Pitney Bowes is a mailstream technology company that helps organizations manage the flow of information, mail, documents and packages. Our 35,000 employees deliver technology, service and innovation to more than two million customers worldwide. The company was founded in 1920 and annual revenues now total $6.0 billion. More information is available at www.pb.com.