Minser Consulting New Technologies SL Selects Intervoice To Improve Air Europa Customer Service; The Intervoice Solution Will Allow Globalia's Airline to Reduce Call Waiting Times

The new system, which will initially handle an average of 20,000calls per month from people seeking flight information andreservations, will ensure that Air Europa is able to improve callhandling efficiencies. Air Europa will, in this way, offer itscustomers the best possible service. Also, contact center agents willbe able to focus on more complex customer queries, leaving the voiceautomated system to deal with more basic ones. As a result, theseagents will now be able to dedicate more time to those calls requiringgreater attention, which will have a positive impact on the quality oftheir work environment.

Intervoice and MCNT will have full responsibility for theday-to-day management and monitoring of the system as part of amanaged service solution, eliminating the need for the airline'supfront investment in infrastructure.

"The travel industry is a highly competitive market and consumersrequire best of service when looking for up-to-date information ontheir travel arrangements," said Maria Jose Hidalgo, Air Europa'sdirector general. "At Globalia, we are committed to the continualinvestment in both improving customer satisfaction and the workinglives of our employees. We are delighted that MCNT has selected voicetechnology from Intervoice, which will help us deliver on thispromise."

"Many organizations globally are investing in voice automation toimprove the customer experience as it provides a more naturalinterface than found on conventional touch tone systems," said RonNieman, executive vice president of products at Intervoice. "Spain isan increasingly important international market for us, and teamingwith MCNT to ensure Globalia realizes the complete benefits of ourvoice portal is a demonstration of the strength of our technologyplatform. We are delighted to win this contract after competingagainst some key players in the market."

"Without a doubt we are convinced of the benefits that Globaliawill experience as a result of the implementation of this new project.MCNT and Intervoice have invested considerable resources and time onthe preparation of a proposal based on the objectives, and technicaland operational requirements imposed by Globalia," added GabrielRivas, MCNT managing director.

Intervoice has provided Globalia with a managed service solutionthat comprises a flexible and robust VXML-based voice portal designedto achieve higher rates of automation and better customer service.

The company is pleased to announce this three year managed servicecontract and anticipates it will generate revenues of approximately$75,838 per quarter when fully implemented, which is expected to occurduring the company's fiscal year, ending February 28, 2007.

About Globalia Corporation

Globalia, a group founded and headed by Juan Jose Hidalgo, is madeup by several companies in the tourism sector, that last year providedits services to more than 15 Million clients. Amongst these companiesis the airline Air Europa, the network of travel agencies conformed byHalcon Viajes and Viajes Ecuador, the tour operator Traveplan, theairport services operator Groundforce, the budget car hire companyPepecar.com, and the network of estate agencies Century 21 Spain,amongst others.

About Minser Consulting New Technologies SL (MCNT)

MCNT is a division of the Minser group of companies, headed byGabriel Rivas and Juan Carlos Escuer. Its objectives include thepromotion and implementation of new technologies, installation andmaintenance of call centers and IP platforms. The group has beenproviding consultancy services and technical support to a significantnumber of businesses in the private sector for the past 20 years.

About Intervoice

Intervoice, Inc. (Nasdaq:INTV) provides leading enterprises andnetwork operators with the Intervoice Solutions Framework, includingthe platform, software, applications and services necessary tooptimize the customer experience through the delivery of voiceautomation solutions. Intervoice Media Exchange, the open,standards-based multi-media platform, offers unparalleled flexibilityfor advanced multi-media messaging, portal, IVR and paymentapplications. The Company is focused on the enterprise and networkmarkets, providing solutions that improve operational efficiencies,drive revenue and increase customer satisfaction and loyalty. Buildingon more than 20 years of systems integration and service deliveryexperience, the Professional Services Agility Suite from Intervoice isdesigned to provide proven best practices toward design,implementation, and optimization of voice applications. Intervoicesystems have been proven in more than 23,000 implementations worldwideat companies across a variety of industries. A Microsoft CertifiedPartner and Certified Partner for Learning Solutions, Intervoice isheadquartered in Dallas with offices in Europe, the Middle East, SouthAmerica, Africa and Asia-Pacific. For more information, visitwww.intervoice.com.