MetLife Auto & Home Mobilizes Claim Team to Help Customers Impacted by Hurricane Katrina; 24-hour claim number established--800-854-6011

"MetLife Auto & Home's specially trained staff is working aroundthe clock to help get our customers' autos and homes repaired," saidBob Smith, MetLife Auto & Home's chief claim officer. "To facilitateclaim handling, we are dispatching our state-of-the art CatastropheResponse Vehicles to those areas that are hardest hit by thehurricane. Our caring associates will help secure shelter ifnecessary, guide customers through temporary repairs, issue checks forimmediate expenses, and promptly compensate customers for covereddamage to property."

Smith also urged those impacted to heed the safety warnings oflocal officials and to take precautions to protect themselves andtheir property. It is important to be cautious of hazards that maymake it unsafe to enter the home, such as downed power lines andbroken glass. If unable to enter, customers should seek shelterelsewhere and re-enter the home only when it is safe to do so.

When it is safe to enter, covering exposed portions of propertywith heavy-duty tarps and boarding up any broken windows can helpprotect the premises from additional exposure to the elements andminimize the possibility of additional property damage. In addition,MetLife Auto & Home suggests that consumers save receipts fortemporary repairs, begin to make inventory lists of damaged property,and jot down any issues or concerns they have so that insurancepersonnel can get their claims processed as soon as possible.

Additional disaster preparedness information is available atwww.lifeadvice.com (choose "Disaster Preparation"), including ways toprepare for a hurricane, what to do after a hurricane strikes, andhelpful links offering additional resources. In addition, tornado andflood watches are in effect for large portions of the eastern UnitedStates. Tornado preparedness tips are also available atwww.metlife.com, and MetLife has established a web site containinginformation and tips on how to protect against property damage from aflood. (Visit www.metlife.com, select "Learn the Basics," then "BePrepared.")

MetLife Auto & Home, an affiliate of MetLife, Inc., is one of thenation's leading personal lines property and casualty insurancecompanies, with more than 2.7 million policies in force. MetLife Auto& Home was named among the industry's leaders in customer service,according to JD Powers' 2004 Claims Customer Satisfaction survey forauto insurers. For more information about MetLife Auto & Home, visitwww.metlife.com.

MetLife Auto & Home is a brand of Metropolitan Property andCasualty Insurance Company and its affiliates, Warwick, RI.