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02.05.2005 22:06:00
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LDMI Telecommunications Deploys Micromuse's Netcool Solutions to Assu
LDMI Telecommunications Deploys Micromuse's Netcool Solutions to Assure Quality and Availability of Converged Data and Voice Services Industry's Only Realtime Fault and Performance Management Solution Provides End-to-end Service Assurance for Midwest's Largest Telecommunications Provider
Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, and LDMI Telecommunications, a leading integrated communications provider serving business customers in Michigan and Ohio, announced today that LDMI is deploying Netcool(R) solutions as the core network management foundation for its IP-based infrastructure, which delivers local and long distance phone service and data services such as high-speed connectivity, security, Web hosting, and network services.
"Netcool gives us the most comprehensive visibility into the network and provides us with the best service assurance available," said Kim McDonald, LDMI Executive Vice President of Operations. "The solution integrates seamlessly with COMX, our new customer-focused operating system, and is highly scalable to meet our growth demands. Most importantly, our customers who have complex data requirements can rest assured that LDMI is proactively working to resolve service-impacting issues, usually contacting the customer before they are even aware of the event."
LDMI Telecommunications, the largest telecom company headquartered in the Midwest, selected Netcool to provide the most advanced, realtime fault and performance management available in the industry. LDMI is deploying the Netcool suite of service assurance solutions to collect and consolidate realtime data from across its network, analyze the data, automate responses, and inform customers and management about service-impacting network issues. Netcool is widely considered the premier, end-to-end fault and performance management solution in the industry, and is used by the top 20 largest telecommunications providers in the world.
LDMI will deploy the Netcool suite in phases during the next several months. The first phase, which has been completed, delivers around-the-clock realtime monitoring and reporting of availability and performance for thousands of LDMI network elements. Already Netcool is enabling LDMI to generate customer trouble tickets without first receiving a call from the customer. The next phase of Netcool implementation will automatically escalate unresolved alerts from the LDMI Network Operations Center to senior management. It will also support LDMI's plans to customize network service levels for individual customers and provide customers online reporting of their network usage.
generationE Technologies, a premier Micromuse channel partner and systems integrator, has teamed with LDMI to design and deploy the system. generationE was selected as the solution provider because of its extensive experience with sophisticated Business Service Management systems, especially Netcool-based systems. "Our goal is to rollout the solution in a manner that drives increased business value from LDMI's infrastructure," commented Casey Kindiger, CEO of generationE Technologies.
"Netcool's ultra scalable technology will help LDMI as it continues to invest in product development, network capacity and technology advancements to provide their customers with the highly available services they demand," said Craig Farrell, Micromuse CTO.
The ability to manage complex, reliable performance and QoS metrics is critical to the success of today's fast paced service providers. With both time and resources at a premium, successful companies rely on Netcool for end-to-end service management solutions that work, so they can focus on growing their business.
About LDMI
LDMI Telecommunications is a leading integrated communications provider serving business customers in Michigan and Ohio. Its services include local and long distance phone service, and data services such as high-speed connectivity, security, web hosting, and network services. Founded in 1992, the company today has annual revenues in excess of $120 million. The company is entrusted with the complex data needs of companies like General Motors and AC Delco. More information about LDMI and its products is available at www.ldmi.com.
About Micromuse
Micromuse Inc. (Nasdaq: MUSE) is the leading provider of ultra-scalable, realtime business and service assurance software solutions. The Netcool(R) software suite provides organizations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organizations to respond to problems quickly, streamline workflow processes and improve business uptime. Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, ITC Deltacom, J.P. Morgan Chase, MCI, T-Mobile, and Verizon. Headquarters are located at 139 Townsend Street, San Francisco, Calif. 94107; (415) 538-9090. The Web site is at www.micromuse.com.
About generationE Technologies
generationE Technologies is an IT solutions provider for both growing and mature IT organizations. Their practice disciplines span IT Service Management and Network & Systems Management, offering robust and scaleable business service management solutions including Network Management, Security Management, Change Management, Help Desk Implementation and Service Level Management. Partnered with software leaders in the IT Operations space, generationE provides integration services for "best-of-class" technology solutions that include implementation, training, and support services for these products. generationE Technologies has customers across the US and is headquartered at 2607 W. 22nd Street, Suite 47, Oak Brook IL 60614; (630) 242-5600. For more information, please contact payal@generationetech.com.
Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties.
The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site.
--30--MH/ny*
Business Editors/Telecommunications Writers
SAN FRANCISCO--(BUSINESS WIRE)--May 2, 2005--
Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software, and LDMI Telecommunications, a leading integrated communications provider serving business customers in Michigan and Ohio, announced today that LDMI is deploying Netcool(R) solutions as the core network management foundation for its IP-based infrastructure, which delivers local and long distance phone service and data services such as high-speed connectivity, security, Web hosting, and network services.
"Netcool gives us the most comprehensive visibility into the network and provides us with the best service assurance available," said Kim McDonald, LDMI Executive Vice President of Operations. "The solution integrates seamlessly with COMX, our new customer-focused operating system, and is highly scalable to meet our growth demands. Most importantly, our customers who have complex data requirements can rest assured that LDMI is proactively working to resolve service-impacting issues, usually contacting the customer before they are even aware of the event."
LDMI Telecommunications, the largest telecom company headquartered in the Midwest, selected Netcool to provide the most advanced, realtime fault and performance management available in the industry. LDMI is deploying the Netcool suite of service assurance solutions to collect and consolidate realtime data from across its network, analyze the data, automate responses, and inform customers and management about service-impacting network issues. Netcool is widely considered the premier, end-to-end fault and performance management solution in the industry, and is used by the top 20 largest telecommunications providers in the world.
LDMI will deploy the Netcool suite in phases during the next several months. The first phase, which has been completed, delivers around-the-clock realtime monitoring and reporting of availability and performance for thousands of LDMI network elements. Already Netcool is enabling LDMI to generate customer trouble tickets without first receiving a call from the customer. The next phase of Netcool implementation will automatically escalate unresolved alerts from the LDMI Network Operations Center to senior management. It will also support LDMI's plans to customize network service levels for individual customers and provide customers online reporting of their network usage.
generationE Technologies, a premier Micromuse channel partner and systems integrator, has teamed with LDMI to design and deploy the system. generationE was selected as the solution provider because of its extensive experience with sophisticated Business Service Management systems, especially Netcool-based systems. "Our goal is to rollout the solution in a manner that drives increased business value from LDMI's infrastructure," commented Casey Kindiger, CEO of generationE Technologies.
"Netcool's ultra scalable technology will help LDMI as it continues to invest in product development, network capacity and technology advancements to provide their customers with the highly available services they demand," said Craig Farrell, Micromuse CTO.
The ability to manage complex, reliable performance and QoS metrics is critical to the success of today's fast paced service providers. With both time and resources at a premium, successful companies rely on Netcool for end-to-end service management solutions that work, so they can focus on growing their business.
About LDMI
LDMI Telecommunications is a leading integrated communications provider serving business customers in Michigan and Ohio. Its services include local and long distance phone service, and data services such as high-speed connectivity, security, web hosting, and network services. Founded in 1992, the company today has annual revenues in excess of $120 million. The company is entrusted with the complex data needs of companies like General Motors and AC Delco. More information about LDMI and its products is available at www.ldmi.com.
About Micromuse
Micromuse Inc. (Nasdaq: MUSE) is the leading provider of ultra-scalable, realtime business and service assurance software solutions. The Netcool(R) software suite provides organizations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organizations to respond to problems quickly, streamline workflow processes and improve business uptime. Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, ITC Deltacom, J.P. Morgan Chase, MCI, T-Mobile, and Verizon. Headquarters are located at 139 Townsend Street, San Francisco, Calif. 94107; (415) 538-9090. The Web site is at www.micromuse.com.
About generationE Technologies
generationE Technologies is an IT solutions provider for both growing and mature IT organizations. Their practice disciplines span IT Service Management and Network & Systems Management, offering robust and scaleable business service management solutions including Network Management, Security Management, Change Management, Help Desk Implementation and Service Level Management. Partnered with software leaders in the IT Operations space, generationE provides integration services for "best-of-class" technology solutions that include implementation, training, and support services for these products. generationE Technologies has customers across the US and is headquartered at 2607 W. 22nd Street, Suite 47, Oak Brook IL 60614; (630) 242-5600. For more information, please contact payal@generationetech.com.
Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties.
The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site.
--30--MH/ny*
CONTACT: Micromuse Nicole Fortenberry, 212-895-8732 nicole.fortenberry@micromuse.com or LDMI Telecommunications Luke Haase, 231-932-0400 lhaase@intelligenceagency.com
KEYWORD: CALIFORNIA MICHIGAN OHIO INDUSTRY KEYWORD: HARDWARE TELECOMMUNICATIONS SOFTWARE NETWORKING MARKETING AGREEMENTS SOURCE: Micromuse Inc.
Copyright Business Wire 2005
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