Kronos Presented with Award for Exemplary Customer Service; Kronos Ear

    Business Editors

    CHELMSFORD, Mass.--(BUSINESS WIRE)--April 25, 2005--Kronos(R) Incorporated (Nasdaq: KRON) today announced that it has been presented with the 2004 NorthFace ScoreBoard(SM) Award by Omega Management Group Corp. This award recognizes Kronos for achieving customer satisfaction excellence during calendar year, 2004.
    "Our dedication to providing superior customer service is the foundation of everything we do. We value superior service and are committed to fulfilling the needs of every customer," said Joe DeMartino, Kronos vice president of worldwide customer service. "This award validates that, as Kronos continues to grow and evolve, we never waver from our steadfast commitment to exceed our customers' expectations. Once again we are honored and proud to be a part of this elite circle of organizations proven to be the cream of the crop for customer satisfaction."
    "Kronos, one of only five companies to win five straight years in a row, has firmly established itself as a leader in building and maintaining long-term customer relationships," said Richard J. Castellano, chief customer officer of Omega. "It's a streak to be proud of considering we judged hundreds of projects, many international in scope, from companies based in the U.S. and abroad."
    Omega presented Kronos with the award on April 20 at the Omega's SCORE Conference 2005, held April 18-21 at Boston's Seaport Hotel. To qualify for the NorthFace ScoreBoard Award, each of the award recipients measured their customer satisfaction levels at least twice during the year in such categories as technical support, field service, sales process, account management, and training. The award recipients are those who, based on survey responses from their own customer base, achieved a 4.0 or above out of a possible 5.0 score in any category measured.
    For more information regarding Kronos solutions call (800) 225-1561.

    About Kronos Incorporated

    Kronos Incorporated is the most trusted name in workforce management. Kronos helps organizations staff, develop, deploy, track, and reward their workforce, resulting in reduced costs, increased productivity, better decision-making, improved employee satisfaction, and alignment with organizational objectives. More than 20 million people use a Kronos solution every day. Learn more about Kronos' high-impact enterprise solutions at www.kronos.com.

    About Omega

    Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee loyalty management strategy that lead to increased product and service revenue and profits. The loyalty management services include customer and employee surveys, employee incentive programs, key account retention strategies, win-back strategies, competitive benchmark studies, and marketing of customer satisfaction results to employees, customers and the marketplace. For more information on Omega and SCORE Conference 2005, visit www.omegascoreboard.com or call (978) 256-3331.

    (C) 2005 Kronos Incorporated. Kronos and the Kronos logo are registered trademarks of Kronos Incorporated or a related company. All other product and company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

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CONTACT: Kronos Incorporated Michele Glorie, 978-947-2855 mglorie@kronos.com

KEYWORD: MASSACHUSETTS INDUSTRY KEYWORD: HUMAN RESOURCES SOFTWARE PRODUCT SOURCE: Kronos Incorporated

Copyright Business Wire 2005