Iridium Selects Intrado for 9-1-1 Call Center Solution; Solution Will

    Business Editors

    LONGMONT, Colo.--(BUSINESS WIRE)--Jan. 18, 2005--Intrado Inc. (Nasdaq:TRDO), a global provider of integrated data and telecommunications solutions, today announced that Iridium Satellite LLC has selected the Intrado(R) 9-1-1 Call Center Solution. The Intrado 9-1-1 Call Center Solution upgrades Iridium's subscribers with emergency services when they dial 9-1-1 on their Iridium Satellite handsets. The Intrado 9-1-1 Call Center Solution allows providers such as Iridium to process emergency calls without having to staff, manage, maintain and support a 9-1-1 call center.
    In 2004 the Federal Communications Commission (FCC) specifically addressed the obligation of mobile satellite services, telematics services, multi-line telephone systems, resold and pre-paid service, and disposable phones to provide basic 9-1-1 capabilities. According to the FCC, MSS carriers providing real-time, two-way, switched voice service interconnected with the public switched network must establish call centers to which subscribers' emergency calls are routed and then forwarded to the appropriate PSAP by February 11, 2005.
    "Iridium explored developing an in-house solution, but with more than two decades of experience, Intrado was simply the best choice for the safety of our subscribers," said Dannie Stamp, chief of operations for Iridium. "By choosing Intrado, they manage staffing, training, timing, and reporting required, and Iridium can focus on the business of providing its customers truly global satellite data and voice services."
    While the FCC did not mandate specific procedures that MSS carriers must follow in establishing and operating their call centers, it did require a few minimum functionalities including: MSS carriers must ensure that call centers are accessed by dialing "9-1-1," call centers must ascertain the caller's phone number and location, and the call center must transfer or forward the call to an appropriate PSAP. Iridium intends to offer this service in the United States, the District of Columbia, Puerto Rico, the U.S. Virgin Islands and territorial waters.
    "The Intrado 9-1-1 Call Center Solution is ideal for companies such as Iridium wishing to outsource their emergency call center functions to an established leader in public safety," said Dan Hoskins, senior vice president of sales and market development at Intrado. "Intrado employs more certified emergency number professionals (ENP) than any other company, and we're pleased Iridium has recognized our leadership in this area and selected us to handle their call center requirements."

    About Iridium Satellite

    Iridium Satellite LLC (www.iridium.com) is the only provider of truly global satellite voice and data solutions with complete coverage of the earth (including oceans, airways and Polar Regions). Iridium delivers essential communications services to and from remote areas where no other form of communication is available. Iridium makes this possible through its constellation of 66 low-earth orbiting (LEO) satellites. The Iridium service is ideally suited for industries such as maritime, aviation, government/military, emergency/humanitarian services, mining, forestry, oil and gas, and heavy construction. Iridium currently provides service to the U.S. Department of Defense under a multi-year contract. Iridium sells equipment and services through 44 service providers. In addition, 28 value-added manufacturers build Iridium-based products, and 22 value-added resellers build and sell Iridium-based solutions.

    About Intrado

    Intrado Inc. (Nasdaq:TRDO), now in its 25th year, has been a pioneer in emergency communications since 1979. Intrado provides the core of the nation's 9-1-1 infrastructure and delivers innovative solutions to communications service providers and public safety organizations, including complex data management, network transactions, wireless data services and notification services. The company's unparalleled industry knowledge and experience reduce the effort, cost and time associated with providing reliable information for 9-1-1, safety and commercial applications. Additional information on Intrado, its products and services, and past press releases can be found at the Company's Web site: www.intrado.com.

    Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995

    This announcement contains expectations and other forward-looking statements regarding Intrado's future financial performance and ability to provide call center solutions for mobile satellite service providers. Readers are cautioned that actual results may differ materially from the forward-looking statements in this release as a result of certain factors, including: unforeseen problems and delays in the development and market demand for mobile satellite services and other factors identified from time to time in filings with the Securities and Exchange Commission.
    Existing and prospective investors are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. Intrado undertakes no obligation to update or revise the information in this press release, whether as a result of new information, future events or circumstances, or otherwise.

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CONTACT: Ketchum PR for Intrado Inc. Alexis Garbeff, 415-984-6164 alexis.garbeff@ketchum.com

KEYWORD: COLORADO INDUSTRY KEYWORD: TELECOMMUNICATIONS LEGAL/LAW SOURCE: Intrado Inc.

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