Epiphany Customer Bankinter Wins Gartner CRM Excellence Award 2005; Ep

    Business Editors/High-Tech Writers

    SAN MATEO, Calif.--(BUSINESS WIRE)--March 14, 2005--Epiphany, Inc. (Nasdaq:EPNY), a leading provider of customer relationship management (CRM) solutions for consumer-oriented businesses, proudly announced today that Bankinter has won the Gartner CRM Excellence Award 2005 for Europe, Middle East and Africa (EMEA). Bankinter, a leading Spanish retail bank, was selected for its effective CRM vision, implementation and use of Accenture and Epiphany solutions to help support its company-wide strategy. Bankinter's CRM implementation beat out two other finalists.
    A review team of Gartner analysts selected the award finalists after evaluating and rating each of the initial entries based on demonstrated excellence in their CRM initiatives. Attendees at the show decided the winner by vote after seeing each finalist's presentation. Bankinter joins Boise Office Solutions, GSI Commerce, Grupo Financiero Bital and KLM Royal Dutch Airlines as Epiphany customers that have received the Gartner CRM Excellence Award in the past five years.
    "We are thrilled to receive this prestigious award," said Fernando Morillo, Head of CRM, Bankinter. "This honor reflects our company-wide commitment to provide excellent service to our customers. By working with Accenture and Epiphany, our CRM strategy has helped us generate an industry-leading customer satisfaction rate, drive organic growth, and support Bankinter's key business and strategic goals."
    "We congratulate Bankinter on receiving the 2005 Gartner CRM Excellence Award," said Karen Richardson, CEO, Epiphany. "Along with Accenture, we are proud to be a part of Bankinter's CRM initiatives as they have improved the quality of their customer relationships and helped increase customer profitability during a very challenging time in the financial services industry. Additionally, the industry recognition of our clients by leading analyst firms over the past five years shows that Epiphany solutions drive demonstrable ROI through intelligent customer interactions."

    About Epiphany

    Epiphany(R) provides CRM software solutions that increase profitability at the largest consumer-oriented companies by making every customer interaction intelligent. With over 475 customers -- including nearly 35 percent of the Fortune 100 -- Epiphany powers deep customer insights and optimizes each relationship from both a revenue generation and customer retention viewpoint. Built on the industry's most advanced, service-oriented architecture, Epiphany software solutions address problems that span business silos, departmental functions and geographic locations, and result in rapid, measurable ROI. With a suite of blended marketing, sales and service solutions, Epiphany enables global organizations to align touchpoints, processes and technologies around the most valuable enterprise asset -- the customer. With worldwide headquarters in San Mateo, CA, Epiphany serves customers in more than 40 countries worldwide. For more information please visit www.epiphany.com

    Safe Harbor Statement

    This press release contains forward-looking statements relating to future results that may be achieved by customers using the Epiphany E6 software product and future sales opportunities. Actual results could differ materially from such forward-looking statements. Factors that could cause actual results to differ materially from the forward-looking statements include customers' individual purchasing decisions, competition and the introduction of new products and services by competitors, our ability to hire and retain qualified personnel, and general economic conditions. These factors and others are described in more detail in Epiphany's public reports filed with the Securities and Exchange Commission, such as those discussed in the "Risk Factors" section included in the Epiphany's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and in the Epiphany's prior press releases. Epiphany assumes no duty to update any statements made in this press release.

    Epiphany and the Epiphany logo are registered trademarks of Epiphany, Inc in the United States and other jurisdictions. All other trademarks are the property of their respective owners.

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CONTACT: Epiphany Gordon Evans, 650-356-3842 gevans@epiphany.com or Access Communications Lindsay Scalisi, 415-844-6217 lscalisi@accesspr.com

KEYWORD: CALIFORNIA SPAIN INTERNATIONAL EUROPE INDUSTRY KEYWORD: HARDWARE SOFTWARE SOURCE: Epiphany

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