DKV Seguros Standardizes on Siebel Healthcare to Manage Customer Relat

DKV Seguros Standardizes on Siebel Healthcare to Manage Customer Relationships

    Business Editors/High-Tech Writers

    SAN MATEO, Calif.--(BUSINESS WIRE)--Jan. 5, 2005--

Single Portfolio View Enables Spanish Health Insurance Company to Cross-Sell Insurance Services and Deliver a Rewarding Service Experience
    Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business applications software, today announced that DKV Seguros is successfully managing customer relationships using Siebel Healthcare. The Spanish subsidiary of DKV AG, Europe's largest private health insurance company, DKV Seguros has deployed Siebel Systems' health insurance-specific CRM solution to align multichannel customer communications spanning the Internet, telephone, email, fax, and face to face. DKV deployed Siebel Healthcare to 40 agents in its call center in Barcelona, Spain, as well as to 120 agents in its nationwide network of regional branches to integrate separate silos of policy, claims, and billing information.
    "Siebel Healthcare is transforming DKV into a customer-focused, agile healthcare insurance business," said Marino Gonzalez, General Manager of Organization and IT Systems, DKV Seguros. "We are at an advanced stage of our multiphase implementation strategy to create a single portfolio view of more than 1 million customers, agents, and insurance brokers across multiple channels of interaction. With this Siebel solution, we have gained a unified view of our customers' portfolios, medical authorizations, complaints, and payments management."
    The comprehensive suite of insurance sales, service, and claims applications within Siebel Healthcare enables DKV to manage, synchronize, and coordinate all customer touchpoints across any channel of interaction. When a customer contacts DKV to obtain a quote on a new medical, dental, or other insurance service; inquire about an existing policy; or make a claim, the representative is able to propose other health insurance services that complement the customer's portfolio. Agents can even create and dispatch packages of quotes and certificates using the customer's preferred channel of communication. The result is a highly efficient sales and service environment ensuring that every customer receives a consistent, satisfying service experience.
    DKV Seguros (www.dkvseguros.com) is the Spanish subsidiary of DKV AG, a member of the ERGO Insurance Group -- Europe's largest private insurance company. The Group is present in 21 European countries, with 31 million customers.
    Siebel Systems pioneered the industry-specific application model and today delivers 23 industry applications and more than 100 industry-specific solution sets. These solutions, which include Siebel Healthcare, enable companies to establish a single, enterprise-wide view of their customers and execute key customer-facing business processes more efficiently and effectively. For more information on Siebel Healthcare, please visit www.siebel.com/healthcare.

    About Siebel Systems

    Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. For more information about Siebel Systems, Inc., or to review other customer success stories, please visit www.siebel.com.
    For more information on Siebel Systems solutions and services, please visit our Web site: CRM - http://www.siebel.com/crm; OnDemand Solutions - http://www.crmondemand.com; Industry CRM - http://www.siebel.com/industry-crm; Call Center and Service - http://www.siebel.com/call-center; Sales Force Automation - http://www.siebel.com/sales-force-automation; Marketing Automation - http://www.siebel.com/marketing-automation; Business Intelligence - http://www.siebel.com/business-intelligence; Integration Solutions - http://www.siebel.com/integration-solutions; CRM Services - http://www.siebel.com/crm-services.

    Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

    Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.

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CONTACT: Siebel Systems, Inc. Shabana Khan, 650-477-1180 shabana.khan@siebel.com

KEYWORD: CALIFORNIA INDUSTRY KEYWORD: MEDICAL INSURANCE SOFTWARE PRODUCT SOURCE: Siebel Systems, Inc.

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