Customer engagement systems: worldwide market shares 2017

LONDON, Sept. 20, 2018 /PRNewswire/ -- "Operators' digital experience ambitions, and the adoption of cloud-native solutions for agility and next-generation technologies for personalisation, drove investment in customer engagement systems in 2017."

Download the full report: https://www.reportbuyer.com/product/5566337

This report assesses which vendors are leading in the customer engagement market for the telecoms industry, and provides profiles of the leaders and their challengers. Growth in the product-related segment was driven by operators' aim of enabling digital experience for their customers and adopting cloud-native agile systems, while the professional services segment declined due to a reduction in call-centre outsourcing business.

THIS MARKET SHARE REPORT PROVIDES:
- detailed market share data for the customer engagement software systems market overall, as well as four sub-segments:
    - engagement platforms
    - customer service
    - sales
    - marketing
- a summary of key developments in the market overall and in each sub-segment
- detailed profiles of 21 vendors in this market, and summaries of other players.

COMPANY COVERAGE

[24]7.ai
Accenture
Amdocs
Aspect Software
Brand Embassy
Dimelo
Ericsson
Flytxt
Genesys
Huawei Technologies
IBM
Microsoft
NEC/Netcracker
Nokia
Nuance
Oracle
Pegasystems
Salesforce
SAP
Tata Consultancy Services (TCS)
Vlocity

Download the full report: https://www.reportbuyer.com/product/5566337

About Reportbuyer
Reportbuyer is a leading industry intelligence solution that provides all market research reports from top publishers

For more information:
Sarah Smith
Research Advisor at Reportbuyer.com
Email: sarah@reportbuyer.com
Tel: +1 (718) 213 4904
Website: www.reportbuyer.com

View original content:http://www.prnewswire.com/news-releases/customer-engagement-systems-worldwide-market-shares-2017-300716487.html

SOURCE ReportBuyer