Croatia's Metronet Deploys Convergys' Infinys Billing Solution in Newly Deregulated Telecom Market; Convergys Implementation Meets Aggressive Service Launch Date

The Convergys on-site consulting team completed the implementationon time and within budget in just five months using Convergys'worldwide implementation best practices learned through over 20 yearsof experience. As part of the solution, Convergys implementedInfinys(TM), its award winning comprehensive, convergent, businesssupport system software.

"As an aggressive new competitor in the triple play arena, we knowthe importance of speed to market and simplified billing for a complexbundled triple play offering," said Dennis Rukavina, Chief FinancialOfficer at Metronet. "We made a strategic commitment in selectingConvergys to consult and implement its solution including Infinys, acomprehensive, off-the-shelf solution that could immediately supportthe diverse requirements of our sophisticated product suite, and scaleto meet our future needs as we undergo rapid expansion."

"Eastern Europe is one of the fastest-growing markets for BSS/OSS,and presents strong opportunities for solutions providers likeConvergys that can deliver proven global product and services," saidConvergys' Jean-Herve Jenn, President, International. "The success andspeed of this Infinys implementation illustrates Convergys' excellentrelationship with the Metronet management team, and our flexibility toadapt to the specific needs and budget of the operator."

Convergys integrated Infinys with Metronet's order management andcustomer relationship management systems using Infinys' rich set ofpublic application program interfaces, helping ensure customersatisfaction and loyalty through prompt service delivery and thehighest levels of customer service. In addition to implementingInfinys, Convergys' professional and consulting services configuredand developed a bill post processor to serve as an interface processfrom bill generation to bill fulfillment.

Convergys, with its consultative services approach andoff-the-shelf software solutions, enabled Metronet to quickly enterthe burgeoning deregulated telecom market in Croatia and rapidly gainmarket share.

With more than 20 years of experience in billing and customercare, Convergys combines its broad portfolio of professional andconsulting services, deep technical and operational expertise, andaward-winning Infinys software to solve its clients' complex BSS andCRM business problems. Convergys is Outthinking and Outdoing(TM) onbehalf of its clients every day.

About Metronet Telekomunikacije d.d.

Metronet Telecommunications d.d. was founded in May 2005. Thecompany has developed a new generation of telecommunications networksand services in the main metropolitan areas of Croatia with the aim ofbecoming the first choice for business customers when it comes toinnovative, integrated communications solutions.

Thanks to the company's deployment of its own 100 percent fiberoptic network infrastructure, Metronet is able to provide businesscustomers with innovative, integrated communications solutions meaningthe simultaneous use of voice, data, internet, and video functions aswell as the ability to run other business critical applications andservices all over a single connection!

The company is made up of more than 100 highly trained andexperienced telecommunications experts. Metronet technology andknow-how allows for truly inventive, flexible, and extremely reliablebroadband business communications solutions, not just connections.

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in providingcustomer care, human resources, and billing services. Convergyscombines specialized knowledge and expertise with solid execution todeliver outsourced solutions, consulting services, and softwaresupport. Clients in more than 70 countries speaking nearly 35languages depend on Convergys to manage the increasing complexity andcost of caring for customers and employees. Convergys serves theworld's leading companies in many industries including communications,financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most AdmiredCompany. Headquartered in Cincinnati, Ohio, Convergys has more than65,000 employees in 74 customer contact centers, three data centers,and other facilities in the United States, Canada, Latin America,Europe, the Middle East, and Asia. For more information visitwww.convergys.com

(Outthinking and Outdoing and Infinys are trademarks and Convergysand the Convergys logo are registered trademarks of ConvergysCorporation.)