Cincinnati Insurance Reduces Property and Casualty Claim Processing Co

    Business Editors/Software Writers/High-Tech Editors

    SAN DIEGO--(BUSINESS WIRE)--April 12, 2005--Captiva Software Corporation (Nasdaq:CPTV), a leading provider of input management solutions, today announced that Cincinnati Insurance Companies (CIC), a leading provider of property and casualty insurance, has implemented Captiva's eScan(TM) to enable its field representatives to capture, index and submit supplemental claim materials electronically via a simple Internet connection.
    CIC implemented eScan to replace the traditional process in which field representatives would submit supplemental claim materials in paper form via mail or courier to CIC headquarters, where the paper would be scanned to create digital content. With eScan, CIC field representatives can organize and index scanned document images, digital photographs, digital voice recordings and other electronic files and then submit them to CIC headquarters for processing by InputAccel(R), Captiva's flagship document capture software, which automatically attaches them to the related claim files. CIC field representatives and office support staff have utilized the innovative application to document the extensive damage caused by Hurricanes Ivan and Jeanne in 2004. Due to the system's success, all CIC field claim representatives are now using eScan with InputAccel to capture and submit such digital media with claim files.
    "We've been very pleased with the performance of eScan as it has been used in the field by our claim representatives under the challenging conditions that resulted from the destructive hurricanes of 2004," said Gary Givler, Cincinnati Insurance's Assistant Vice President of Headquarters Claims. "eScan is an example of our investment in technology to improve service by helping our headquarters and field claim representatives more efficiently document files on claims they have in process or have already paid. This investment included upgrading our Documentum enterprise content management system and supplying digital cameras and voice recorders to our representatives. We estimate that the ability to electronically gather, organize and submit supplemental claims information may result in savings of $5 million annually."
    "We're pleased CIC has been so successful with eScan and its entire distributed input management investment," said Howard Dratler, Captiva's Executive Vice President of Field Operations. "With eScan, CIC and its claim representatives have been able to process claim materials much more quickly and efficiently, significantly reducing the postage, shipping and film development costs traditionally associated with processing and transporting printed documents and photographs. By streamlining the capture of these materials in the field, CIC reduced overall claim documentation times and continues to utilize best-practice technology to provide superior service to its insurance customers."
    Dratler added that CIC has been a Captiva customer since June of 2000, using InputAccel for the centralized scanning and capture of application and claim documents for various insurance lines of businesses.
    Fully integrated with InputAccel, eScan provides a web-based, thin-client interface for paper document scanning, the importing and organization of electronic files and the indexing of all sources of information. Companies with multiple locations or distributed, offsite employees can significantly reduce costs and accelerate information processing with eScan.

    About Cincinnati Insurance Companies

    Cincinnati Insurance Companies (CIC) property and casualty group is the 25th largest writer of insurance for businesses, homes and automobiles in the United States. CIC markets exclusively through a select group of local independent agents in 31 states. Together with local CIC claims representatives, they have built a reputation for claim service excellence, confirmed time after time in independent surveys of agents and consumers. For additional information, please visit www.cinfin.com.

    About Captiva

    Captiva Software Corporation (Nasdaq:CPTV) is a leading provider of input management software solutions. Since 1989, the company's award-winning products have been used to manage business critical information from paper, faxed and scanned forms and documents, Internet forms and XML data streams into the enterprise in a more accurate, timely and cost-effective manner. These products automate the processing of billions of forms and documents annually, converting their contents into information that is usable in database, document, content and other information management systems. Captiva's technology serves thousands of users in insurance, financial services, government, business process outsourcing, manufacturing and other markets. For more information, visit www.captivasoftware.com.

    eScan is a trademark, and InputAccel is a registered trademark of Captiva Software Corporation. All other trademarks or registered trademarks are the property of their respective owners.

    This press release may contain forward-looking statements that involve risks and uncertainties, as well as assumptions that, if they prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including, among other things, any projections of the benefits of new products or market trends, any projections of earnings, revenues (including where the underlying contract has already been signed), or other financial items; any statements of the plans, strategies, and objectives of management for future operations; any statements concerning proposed new products, services, or developments; any statements regarding future economic conditions or performance; statements of belief and any statement of assumptions underlying any of the foregoing. The risks, uncertainties and assumptions referred to above include, among other things, performance of contracts by customers and partners; employee management issues; the timely development, production and acceptance of products and services and their feature sets; the challenge of managing asset levels, including inventory; the flow of products into third-party distribution channels; the difficulty of keeping expense growth at modest levels while increasing revenues. These and other risks and factors that could cause events or our results to differ from those expressed or implied by such forward-looking statements are described in Captiva Software Corporation's most recent annual report on Form 10-K and quarterly reports on Form 10-Q, as well as other subsequent filings with the Securities and Exchange Commission. We assume no obligation and do not intend to update these forward-looking statements.

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CONTACT: Captiva Software Corporation Rob Jensen, 858-320-1255 rjensen@captivasoftware.com or MKR Group, LLC Charles Messman or Todd Kehrli, 626-395-9500

KEYWORD: CALIFORNIA INDUSTRY KEYWORD: INSURANCE SOFTWARE INTERNET E-COMMERCE PRODUCT SOURCE: Captiva Software Corporation

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