21.08.2007 16:08:00

Chordiant Mesh Attracts 20 Marquis Customers in First Year

Chordiant Software, Inc. (Nasdaq: CHRD), the leading provider of Customer Experience (Cx™) software and services, today announced that Chordiant Mesh, its innovative development collaboration community, has grown to 20 marquis members since its inception just over one year ago. Membership includes some of the world’s largest consumer brands in the healthcare, insurance, banking and telecommunications industries. Chordiant Mesh allows open and continuous collaboration among Chordiant customers and partners throughout the development and deployment of Chordiant applications and solutions. Chordiant Mesh collaboration streamlines product development and ensures high value features by providing transparent participation in the development process for all members of the Chordiant ecosystem. Every day within Chordiant Mesh, users and domain experts from customers and partners work in tandem with Chordiant staff teams during each step of the product development lifecycle. Among many others, Chordiant Mesh collaboration now serves the following global brands: BSKyB, DAK, CompuCredit, Gothaer, HSBC, ING Poland, InfoGain, Ness Technologies, and Tata Consulting Services. BSkyB, the UK’s largest pay-television company, uses Chordiant Mesh because it makes developing and implementing high-value, mission-critical customer experience solutions significantly easier and less risky. Even the basics, like figuring out how the software works or how best to apply it to a business problem, becomes much easier when supported by a community that includes people who actually developed the software and solutions and partners that have implemented them. Because of the continual collaboration and planning transparency, Chordiant Mesh also ensures BSkyB that the software created using Mesh will provide the functionality required from the point of deployment. "This is the most pragmatic approach to product development between a software vendor and its customers that we’ve ever seen,” said Ray Gerber, chief architect, Valued Services Solutions for CompuCredit. "It’s such a refreshing change from traditionally segregated and opaque development processes to work in the same circle as Chordiant staff engineers. There is truly no wall between our development team and theirs, everyone is treated as peers, and we get answers to questions and influence the product direction in real-time.” Chordiant Mesh radically transforms enterprise software and solution development, enabling member companies to benefit from the speed and innovation of community-based development environments within the security of a professional software organization. The Chordiant Mesh ecosystem also gives technology partners, professional services organizations, and independent software vendors direct access to underlying source code and a global community of experts with whom to collaborate. Solutions developed using Chordiant Mesh are built on the 6th generation Chordiant Enterprise Platform, a process-driven SOA and AJAX-based platform for building and deploying best-in-class customer experience solutions. "Chordiant Mesh collaboration was founded on the principal that continuous conversation among stakeholders is a breakthrough metaphor for developing high-value software,” said Jim St. Jean, vice president, Worldwide Engineering for Chordiant. "In Chordiant Mesh, the people who will be using the software to solve business problems shape its creation throughout the product development process. Traditional software development methods, where only 40-60% of the functionality desired by the customer actually becomes a reality, can’t keep up with rapidly changing market landscapes or how savvy customers have become. Chordiant Mesh brings a dynamic new environment to the table, and our customers have immediately seized its value.” About Chordiant Software, Inc. Chordiant helps leading global brands such as HSBC, Barclay’s, CIBC and Capital One deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) solutions blend insight with predictive desktop decisioning to uniquely understand the customer’s behavior. This deeper understanding cultivates a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach new levels of return. For more information, visit Chordiant at www.chordiant.com. Safe Harbor Statement This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There can be no assurance that Chordiant Mesh will continue to be used by the companies listed in this release or that its use will be successful. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements. Other risks relating to Chordiant's products are detailed under "Risk Factors" in Chordiant's Annual Report on Form 10-K for the fiscal year ended September 30, 2006, and Chordiant’s Quarterly Report on Form 10-Q for the fiscal quarter ended June 30, 2007, each as filed with the Securities and Exchange Commission. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

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