01.08.2008 13:34:00
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CDC Software's Respond Product Line Delivers First Half 2008 License Sales that Exceed all of 2007
CDC Software, a wholly-owned subsidiary of CDC Corporation and a
provider of industry-specific enterprise software and services, today
announced its CDC Respond product line, a suite of enterprise complaint
and feedback management solutions, has demonstrated an approximate 62
percent increase in license revenue growth for the first half of 2008
compared to the same period a year earlier and a 133 percent increase in
license sales for the second quarter of 2008 compared to the same
quarter last year.
For the first half of 2008, 54 percent of the license revenue for CDC
Respond was generated from new customers and 46 percent from existing
customers. Of that license revenue, 44 percent of customers were from
the financial services sector, 25 percent from the government sector
with the remainder coming from the utilities and general business
sectors. Over the last several quarters, CDC Respond has generated new
business with both new and existing customers including: Telford &
Wrekin Council and Essex County Council, both of whom are United Kingdom
government organizations, United Utilities, a U.K. utility, and a
leading United States-based bank, which represents a seven figure
transaction and the largest CDC Respond sales deal to-date.
Since CDC Software acquired Respond Group in February 2007, several new
CDC Respond products have been launched and CDC Respond has seen a rapid
growth in sales. "We believe that this growth
trend is primarily a result of market conditions forcing organizations
to use customer retention and customer service as competitive
differentiators,” said James Heavey,
president, CDC Respond product line, CDC Software.
"The success of CDC Respond shows there is robust opportunities in the
enterprise complaints management market,”
according to Andy Hayler, Bloor Research. "The
new products demonstrate ongoing innovation and the impressive customer
case studies, including a major U.K. retail bank deployment of 32,000
licenses worldwide, suggest CDC Respond is headed for continued success."
"We are very pleased to see such strong
organic growth for CDC Respond with the first half license sales for
2008 exceeding the whole year of 2007,” said
Bruce Cameron, executive vice president, Worldwide Sales and Marketing,
CDC Software. "In a slower economy, companies
are looking at innovative technology solutions such as CDC Respond to
help them increase customer satisfaction and retention. We believe that
CDC Respond is strategically well positioned as a leading solution
provider in this space. We have and are continuing to see strong
traction and our second half pipeline reflects this. We want to build on
the strong momentum we generated over the last few quarters, including
record license sales in the United States and United Kingdom, including
a multi-million Dollar transaction with a leading commercial bank in the
United States.” About CDC Respond
CDC Respond is a market-leading suite of complaint and feedback
management applications designed specifically to improve the customer
experience. The solution enables organisations to extend and improve
customer service capabilities to front-line staff, while providing
extensive management information to drive change and improve business
practices. The solution is proven to deliver cost reductions and
improved services as well as increased efficiency, customer satisfaction
and profitability. For more information about CDC Respond, please visit: www.cdcrespond.com.
About CDC Software
CDC Software, The Customer-Driven Company™,
is a provider of enterprise software applications designed to help
organizations deliver a superior customer experience while increasing
efficiencies and profitability. CDC Software's product suite includes:
CDC Factory (manufacturing operations management), Ross ERP (enterprise
resource planning), and SCM (supply chain management), e-M-POWER
(discrete manufacturing), CDC Supply Chain (supply chain management,
warehouse management and order management), Pivotal CRM and Saratoga CRM
(customer relationship management), Respond (customer complaint and
feedback management), c360 CRM add-on products, industry solutions and
development tools for the Microsoft Dynamics CRM platform, Platinum HRM
(human resources) and business analytics solutions.
These industry-specific solutions are used by more than 6,000 customers
worldwide within the manufacturing, financial services, health care,
home building, real estate, wholesale and retail distribution
industries. The company completes its offerings with a full continuum of
services that span the life cycle of technology and software
applications, including implementation, project consulting, outsourced
business services, application management and offshore development. CDC
Software is the enterprise software unit of CDC Corporation (NASDAQ:
CHINA) and is ranked number 12 on the MBT 2007 Global 100 List of
Enterprise and Supply Chain Management Application vendors. For more
information, please visit www.cdcsoftware.com.
About CDC Corporation
The CDC family of companies includes CDC Software focused on enterprise
software applications and services, CDC Games focused on online games,
and China.com focused on portals for the greater China markets. For more
information about CDC Corporation (NASDAQ: CHINA), please visit www.cdccorporation.net.
Cautionary Note Regarding Forward-Looking Statements This press release includes "forward-looking statements" within the
meaning of the United States Private Securities Litigation Reform Act of
1995 and includes statements relating to our expectations to post a
substantial increase in CDC Respond license revenue growth over prior
periods, our beliefs regarding customer retention rates for CDC
Respond and reasons therefore, our beliefs regarding CDC Respond and the
functionality and benefits thereof for users, our beliefs
regarding trends in growth rates for CDC Respond and enterprise
complaint and feedback management solutions, our beliefs regarding the
strategic positioning for CDC Respond and CDC Respond’s
second half pipeline and other statements that are not historical fact.
These statements are based on management's current expectations and are
subject to risks, uncertainties and assumptions. There are important
factors that could cause actual results to differ materially from those
anticipated in the forward looking statements including, among others:
the conditions of the market; the continued ability of CDC Respond
solutions to address industry-specific requirements of companies demand
for and market acceptance of new and existing enterprise complaint and
feedback management solutions; development of new functionalities which
would allow companies to compete more effectively and changes in the
type of information required to compete in the targeted vertical
markets. Further information on risks or other factors that could cause
results to differ is detailed in filings or submissions with the United
States Securities and Exchange Commission made by CDC Corporation in its
Annual Report for the year ended December 31, 2007 on Form 20-F filed on
July 2, 2008. All forward-looking statements included in this press
release are based upon information available to management as of the
date of the press release, and you are cautioned not to place undue
reliance on any forward looking statements which speak only as of the
date of this press release. The company assumes no obligation to update
or alter the forward looking statements whether as a result of new
information, future events or otherwise.
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