10.09.2007 11:30:00
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CDC Software Introduces New Solution to Address Email Deliverability Challenges
CDC Software, a wholly owned subsidiary of CDC Corporation and a
provider of industry-specific enterprise software applications and
business services, announced today the addition of the CDC MarketFirst
Deliverability Email Server to its CDC MarketFirst marketing automation
solution. This new solution, planned for availability in Q4 2007, will
allow CDC MarketFirst customers to solve their deliverability issues by
providing robust traffic shaping and delivery capabilities.
CDC MarketFirst is a leading marketing automation and lead management
system that enables marketers to effectively manage sophisticated
multi-wave, multi-channel, multi-lingual marketing programs, event
marketing, surveying, and more. CDC MarketFirst Deliverability Email
Server adds a high-performance email application server that increases
message reception, revenue and campaign ROI.
Using MarketFirst Deliverability Email Server, marketers will now be
able to:
Instantly increase message reception, revenue and campaign ROI with a
comprehensive set of deliverability tools.
Determine which e-mails are not getting through and the root cause for
failures with advanced "bounce processing.”
Increase user satisfaction and value with comprehensive workflow that
ensures customer workflow and service levels are achieved.
Reduce capital expense for hardware expansion with enterprise software
solutions providing better performance than many of today’s
typical systems.
Speed time to market and reduce customer churn with an extensibility
suite that enables quick integration of new technologies.
MarketFirst Deliverability Email Server is a collaborative effort
between CDC Software and Message Systems, a leading provider of email
software solutions for email marketers, service providers and corporate
enterprises. With extensive expertise in building some of the largest
email systems in the world, Message Systems developed a
standards-compliant message transport agent (MTA) that eliminates racks
of email servers and ultimately helps reduce operating expenses.
Tracking the process from the point of campaign creation, through
sending, and finally through ISP feedback loops and final email delivery
usually requires that a marketer and/or IT person review many different
reports across several different vendor systems. Additionally, most
marketers do not just want to track this information; they also want to
adjust their campaigns to assure delivery. This requires adjustment to
each campaign so they can compensate and get through specific filtering
rules. Generally, this could only be accomplished by an email specialist
dedicated to the task.
According to Marketing Sherpa’s Email
Marketing Benchmark Guide 2007, "72 percent of
business email users lose valid email they have opted in for at least
occasionally.” Until now marketers have had to
purchase and integrate three to four products to solve this problem.
Marketing Sherpa is a research firm specializing in tracking what works
in all aspects of marketing.
"In the past, both content issues as well as
email deliverability, such as authentication and reputation, have been
top priority for marketers,” said Adam Sarner,
principal research analyst, CRM, Gartner. "We
anticipate deliverability strategic alliances to take place in the
months ahead.” "Now with CDC MarketFirst, a single system
alleviates the entire deliverability issue,”
said Eric Musser, CEO and president of CDC Software. "Marketers
want to focus on the creative and interactive aspects of their campaigns
and not on the technical requirements of email deliverability. CDC
MarketFirst Deliverability Email Server lets marketers do what they do
best and frees them from the technical issues of getting emails through.” "The CDC MarketFirst Deliverability Email
Server covers the full circle of email deliverability that keeps
marketers up at night,” said Barry Abel, vice
president of field operations, Message Systems Inc. "Now
marketers can purchase a single solution that covers campaign creation,
email assembly, email transmission, reputation, and deliverability
verification in one package.” About CDC MarketFirst
CDC MarketFirst is an adaptive marketing automation and lead management
solution that enables marketers to manage even the most complex,
multi-channel marketing campaigns. Using CDC MarketFirst, marketing
professionals can utilize the visual campaign designer feature to create
email/web page streams, profile customers and prospects, target each
with a highly personalized and relevant message, deliver the message at
the right time via the right channel, and ensure consistent and
effective follow-up. CDC MarketFirst can help marketers achieve higher
response rates and better lead quality with perpetually running,
precisely targeted campaigns based on data captured at every point of
interaction. It can also help increase lead quality and retention rates
with fewer resources, improving return-on-investment (ROI). For more
information on CDC MarketFirst, visit www.pivotal.com/marketfirst/ About CDC Software
CDC Software, The Customer-Driven Company™,
is a provider of enterprise software applications designed to help
organizations deliver a superior customer experience while increasing
efficiencies and profitability. CDC Software’s
product suite includes: CDC Factory (manufacturing operations
management), Ross ERP (enterprise resource planning) and SCM (supply
chain management), IMI warehouse management and order management,
Pivotal CRM and Saratoga CRM (customer relationship management), Respond
(customer complaint and feedback management), c360 CRM add-on products,
industry solutions and development tools for the Microsoft Dynamics CRM
platform, Platinum HRM (human resources) and business analytics
solutions.
These industry-specific solutions are used by more than 6,000 customers
worldwide within the manufacturing, financial services, health care,
home building, real estate, and wholesale and retail distribution
industries. The company completes its offerings with a full continuum of
services that span the life cycle of technology and software
applications, including implementation, project consulting, outsourced
business services, application management and offshore development. CDC
Software is the enterprise software unit of CDC Corporation and is
ranked number 12 on the Manufacturing Business Technology 2006 Global
100 List of Enterprise and Supply Chain Management Application vendors.
For more information, please visit www.cdcsoftware.com.
Cautionary Note Regarding Forward-Looking Statements
This press release includes "forward-looking statements" within the
meaning of the United States Private Securities Litigation Reform Act of
1995, and includes statements relating to the ability of Pivotal
MarketFirst to address the needs of certain customers such as the
ability to dramatically increased the number of marketing campaigns and
reduced the cost per response. These statements are based on
management's current expectations and are subject to risks and
uncertainties and changes in circumstances. There are important factors
that could cause actual results to differ materially from those
anticipated in the forward looking statements including, among others:
the conditions of that particular industry; the continued ability of
Pivotal MarketFirst solutions to address industry-specific requirements
of companies in that industry; demand for and market acceptance of new
and existing CRM solutions; development of new functionalities which
would allow certain companies to compete more effectively and changes in
the type of information required to compete in that industry. Further
information on risks or other factors that could cause results to differ
is detailed in filings or submissions with the United States Securities
and Exchange Commission made by CDC Corporation in its Annual Report for
the year ended December 31, 2006 on Form 20-F filed on July 2, 2007. All
forward-looking statements included in this press release are based upon
information available to management as of the date of the press release,
and you are cautioned not to place undue reliance on any forward looking
statements which speak only as of the date of this press release. The
company assumes no obligation to update or alter the forward looking
statements whether as a result of new information, future events or
otherwise.
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