BMC Software Recognized as a Leader in Analyst Firm Service Desk Magic Quadrant

BMC Software (NASDAQ: BMC) is positioned in the Leaders Quadrant of Gartner, Inc.’s recently released "Magic Quadrant for the IT Service Desk”* research report.

"We believe being positioned in the Leaders Quadrant affirms what we already knew – that BMC’s service desk solutions are the industry’s most comprehensive,” said Rohit Gupta, GM and Vice President, Service Support products, BMC Software. "It also shows that the market is responding well to Remedy OnDemand, the SaaS service desk solution that we launched earlier this year. Today's enterprises demand the functional richness, traditionally associated with on-premise solutions, along with the deployment flexibility of SaaS, and we’re proud that our customers have embraced Remedy OnDemand.”

*Gartner, Inc. Magic Quadrant for the IT Service Desk, David M. Coyle et al, November 4, 2010.

About the Magic Quadrant

The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2010, BMC revenue was approximately $1.96 billion. Visit www.bmc.com for more information.

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