Award-Winning Intervoice Customer to Discuss Deployment Success in Joi

Award-Winning Intervoice Customer to Discuss Deployment Success in Joint Presentation at Speech Technology Conference

    Business Editors/Technology Writers/Tradeshow Writers
    SpeechTEK West 2005
    Service Automation Expo 2005


    DALLAS--(BUSINESS WIRE)--Feb. 1, 2005--

American Savings Bank to Present at SpeechTEK West on Migration from Touchtone to Speech Automation
    Intervoice, Inc. (Nasdaq:INTV), the world leader in converged voice and data solutions, today announced the joint participation in a speaking engagement of its award-winning customer, American Savings Bank, at the SpeechTEK West Conference and Expo, held February 21 - February 23, 2005, at the San Francisco Marriott. American Savings Bank, the first financial institution in Hawaii to deploy speech recognition technology, was recently recognized by InfoWorld Magazine for implementing one of the 100 most innovative technology projects for 2004. The InfoWorld 100 annual awards honor the most creative and cutting-edge implementations of enterprise technology.
    On Tuesday, February 22 from 10:20 a.m. - 11:50 a.m. PST, the session entitled, "Achieving Excellence: How the Best Call Centers Use Speech Technology," will focus on successful speech technology deployments in which contributors Ron Owens of Intervoice and Intervoice customer, American Savings Bank, will jointly participate. As the Vice President of Professional Services for Intervoice, Owens is a well-respected expert in the telecommunications and banking industries, and has been an invited speaker on advanced speech recognition applications at numerous industry events. Renee Lum, AVP/Manager of American Savings Bank's Customer Service Center, will speak to their award-winning telebanking application from Intervoice that uses a local female voice talent that greets callers with a regional dialect and salutations such as 'Aloha' and 'Mahalo' in order to project a local image. Lum's presentation will cover the perils and processes of migrating from touchtone to speech as well as the best practices toward designing, implementing, and optimizing voice applications.
    Additionally, Owens will moderate a financial services industry forum on Tuesday afternoon, February 22, from 4:30 p.m. - 5:30 p.m. PST. The panel discussion will explore specific speech applications for the financial industry sector.
    Intervoice will showcase its speech recognition capabilities, in addition to its InVision(R) Studio for VoiceXML standards-based development environment, at the SpeechTEK West Conference and Expo at booth #414. Exhibit hours are from 9:30 a.m. - 7:30 p.m. on Tuesday, February 22 and from 9:30 a.m. - 2:00 p.m. on Wednesday, February 23. The Service Automation EXPO (SAXPO) 2005 is co-located with SpeechTEK and Intervoice will be present at Kiosk A2.
    SpeechTEK West features the AVIOS Speech Technology Symposium (from the Applied Voice Input/Output Society) and Bill Meisel's Telephony Voice User Interface conference (TVUI) to provide attendees with innovative marketing and business strategies, as well as cutting-edge speech technology best practices, tips and techniques.

    About SpeechTEK

    Launched in 1995, SpeechTEK Expositions and Educational Conferences are recognized worldwide as the speech technology industry's premier events focusing on products, services, applications, solutions and innovations. The trade shows and educational conferences, held annually in New York and San Francisco, attract a global network of speech technology providers, practitioners and enterprise network customers who are developing and implementing speech solutions. SpeechTEK West 2005, featuring AVIOS and TVUI, is February 21-23 at the San Francisco Marriott. SpeechTEK 2005 is August 1-4 at the New York Marriott Marquis in Times Square. www.speechtek.com

    About Intervoice

    Intervoice, Inc. (Nasdaq:INTV) provides leading enterprises, network operators and developers with the platform, software, applications and services necessary to optimize the customer experience through voice automation solutions. Omvia(R), the open, standards-based Intervoice product suite, offers unparalleled flexibility for advanced multi-media messaging, portal, IVR and payment applications.
    The Company's two business units focus on enterprise and network markets, providing solutions that improve operational efficiencies, drive revenue and increase customer satisfaction and loyalty. Building on more than 20 years of systems integration and service delivery experience, the Professional Services Agility Suite from Intervoice is designed to provide proven best practices toward design, implementation, and optimization of voice applications. Intervoice systems are proven in more than 23,000 implementations worldwide across all industries including: Ameritrade, Amtrak, Atmos Energy, Citibank, CSX Transportation, MasterCard, O2, Rogers Wireless, SBC, Travelocity, Verizon and Vodafone. A Microsoft Certified Partner and Certified Partner for Learning Solutions, Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa and Asia-Pacific. For more information, visit www.intervoice.com.

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CONTACT: Intervoice, Inc., Dallas Stephanie Leonard, 972-454-8231 stephanie.leonard@intervoice.com

KEYWORD: CALIFORNIA TEXAS NEW YORK TRACK INDUSTRY KEYWORD: HARDWARE SOFTWARE BANKING TELECOMMUNICATIONS TRADESHOW PRODUCT SOURCE: Intervoice, Inc.

Copyright Business Wire 2005