KANA CEO to Present at B. Riley Sixth Annual Investor Conference

    Business Editors
    B. Riley Annual Investor Conference 2005

    MENLO PARK, Calif.--(BUSINESS WIRE)--March 14, 2005--KANA Software Inc. (NASDAQ: KANA), a leading provider of Service Resolution Management (SRM) solutions, today announced that Chuck Bay, Chief Executive Officer, is scheduled to present on behalf of the company at the B. Riley Sixth Annual Investor Conference on March 17, 2005, at 2:55 p.m. (PST). The conference will be taking place from March 16-18 and will be held at the Venetian Resort Hotel Casino in Las Vegas, NV.

    About B. Riley

    Headquartered in Los Angeles, with offices in San Francisco, New York, and Newport Beach, B. Riley is a NASD member firm providing research and trading ideas to institutional clients and high net worth individuals, and investment banking services to a wide range of middle-market private and public companies. Founded in 1997, the firm began by successfully targeting small capitalization California-based companies and has won a reputation for providing proprietary, unbiased and often contrarian equity research coverage of companies that are under-followed or misunderstood by Wall Street. For more information visit www.brileyco.com.

    About KANA

    KANA is the leading provider of Service Resolution Management (SRM) solutions that improve customer satisfaction, reduce service costs, and increase revenues. KANA's award-winning suite of customer service solutions for assisted, self, and proactive service enables companies to resolve customer requests quickly and accurately across multiple channels. Built on the industry's most advanced web architecture, KANA's solutions are in use at more than half of the world's largest 100 companies. For more information visit www.kana.com.

    Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995:

    Information in this release regarding KANA's forecasts, projections, expectations, beliefs, and intentions are forward-looking statements that involve risks and uncertainties. All forward-looking statements included in this release are based upon information available to KANA as of the date of this release, which may likely change, and we assume no obligation to update any such forward-looking statement. These statements include statements about KANA's customers' expected benefits and results from KANA applications. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to: competition in our marketplace, including introductions of new products or services, or reductions in prices, by competitors; risks associated with lack of market acceptance of KANA's products or services; inability to enhance and develop our products and services within budget and on schedule; inability to attract and retain qualified employees, to manage cash and expenditures or to expand sales; inability to manage our business in light of recent personnel reductions; KANA's history of losses; the effect of potential military action and terrorist activities; and slow economic conditions, particularly as they affect spending by our prospective customers on SRM and similar enterprise software products. These and other factors are risks associated with our business that may affect our operating results and are discussed in KANA's filings with the Securities and Exchange Commission, including our most recent annual report on Form 10-K and our quarterly reports on Form 10-Q.

    NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.

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CONTACT: Media Contacts: KANA Jessica Hohn, 603-665-1306 jhohn@kana.com or PAN Communications Elise Sherman, 978-474-1900 kana@pancomm.com or Investment Community: Market Street Partners Carolyn Bass or Rob Walker, 415-445-3234 Carolyn@marketstreetpartners.com rwalker@marketstreetpartners.com

KEYWORD: CALIFORNIA TRACK INDUSTRY KEYWORD: SOFTWARE TRADESHOW SOURCE: KANA

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