Firstsource Announces Expansion Of Healthcare Leadership Team

Firstsource Solutions ("Firstsource”), a leading global business process outsourcing (BPO) provider, today announced the expansion of the senior leadership team for its healthcare business.

Joining Thomas J. Watters, President Healthcare and CEO North America, in senior positions are Mitzi Winters and Brenda Snow. Ms. Winters has been named COO, Global Healthcare Solutions. Ms. Snow, Executive Vice President of Strategic Planning and Analysis, has assumed additional responsibilities for Healthcare’s Marketing and Communications.

"Tom and his team bring the operational skills and entrepreneurial vision to the task of further expanding Firstsource’s healthcare business as we support the growing needs of our clients in the post-healthcare reform era,” stated Matthew Vallance, Firstsource Managing Director and CEO. "We understand the regulatory challenges and margin pressures payers and providers are dealing with in the face of sweeping healthcare reform. We are well positioned as a strategic resource to help clients address these new mandates and reduce internal costs.”

Firstsource also announced that its eligibility services offering has been branded as MedAssist® Eligibility Services, and along with its revenue cycle management solutions, will be formally integrated into the Firstsource service proposition for healthcare providers (Firstsource acquired MedAssist in 2007).

"The appointments of Mitzi and Brenda further strengthen the leadership of the healthcare team as we fully align our service offerings under the Firstsource brand,” said Mr. Watters. "The alignment offers a wide range of Healthcare BPO solutions to both payers and providers in a unique combination. Our focus on client satisfaction and dedication to providing solution-based approaches will be augmented under one unified umbrella. With the expansion of our leadership team, we are further prepared to meet the evolving needs of our clients and prospects.”

Firstsource Healthcare today represents nearly 40 percent of the firm’s overall revenues. Firstsource provides BPO services to more than 800 leading U.S. hospitals, and its payer clients include leading U.S. healthcare insurance companies. Firstsource offers a suite of services that include MedAssist eligibility services, end-to-end business office outsourcing, revenue cycle management and collections. Through a focused operational strategy, Firstsource helps healthcare providers nationwide to improve cash flow, maximize reimbursement and reduce bad debt. For payer clients, Firstsource provides domain expertise in front-end mailroom and document processing, claims processing and adjudication.

Mr. Watters joined Firstsource in 1999. He has long been recognized as an industry thought leader with a deep commitment to organizational excellence and exceptional customer service. Mr. Watters has more than 20 years of experience in the healthcare industry and has held key and progressive leadership positions in both the provider community and within Firstsource, most recently as COO of Healthcare. Mr. Watters received his B.S. in Accounting from the University of Kentucky.

Ms. Winters joined the Firstsource team in 2002. With more than 25 years of healthcare management experience, she brings an exceptional reputation in the healthcare field, as well as a strong understanding of operations and a dedication to high quality service delivery. Prior to joining Firstsource, Ms. Winters was Vice President, Patient Business Services for Baptist Health Systems in Birmingham, Alabama. She has held progressive information systems and revenue cycle leadership positions within the same health system of 10 hospitals. Most recently, Ms. Winters served as Division President, Operations, for Firstsource Healthcare. Ms. Winters has been a member of the Healthcare Financial Management Association since 1989 and recently served as President for the Alabama Chapter and 2009-10 Regional Executive at the national level. Ms. Winters has received numerous awards including the 2006-07 Robert M. Coates Outstanding Member of the year award and the 2007-08 Medal of Honor award. She received her B.S. in Computer Science from Troy State University.

Ms. Snow rejoined the Healthcare team in 2009. Her experience includes large health systems and health plans, including tertiary/academic organizations such as the Cleveland Clinic Foundation, as well as large physician group practices. Her areas of expertise include strategic planning, provider/health plan administration and revenue cycle management. Prior to joining Firstsource, Ms. Snow worked to develop the strategic plans for Kaiser Permanente in Oakland, California, and Geisinger Health System in Danville, Pennsylvania. Ms. Snow is a graduate of the H. John Heinz III School of Public Policy and Management at Carnegie Mellon University in Pittsburgh, Pennsylvania, from which she received her Master's in Public Management with Highest Distinction, with a concentration in the management health care systems.

About Firstsource

Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a leading global provider of customized BPO services to the Healthcare, Telecom & Media and Banking & Financial Services industries. Its clients include Fortune 500, FTSE 100 & Nifty 50 companies. Firstsource has a "rightshore” delivery model with operations in India, U.S., UK and Philippines. (www.firstsource.com).