Chordiant Global Telecom Customer O2 Wins Prestigious Data Strategy Award

Chordiant Software, Inc. (NASDAQ:CHRD), the leading provider of Customer Experience (Cx™) software and services, today announced that its customer, O2, one of Britain’s leading mobile telecommunications providers, has won Data Strategy magazine’s award for ‘Best Applied Data Mining/Modeling Product.’ The competitively judged prize was awarded for the most effective use of data and modeling to achieve measurable business outcomes. O2 was given the award by demonstrating actual revenue uplift and improved customer satisfaction as a result of using Chordiant’s decisioning application throughout its contact centers. "We are thrilled to be recognized for the all the hard work the team put in to deliver a system that O2 Advisors use daily and which actually delivers positive results back to the business. In addition, the O2 and Chordiant teams have really demonstrated an O2 ‘can do spirit’ by developing leading-edge work in the industry,” said Simmi Bajaj, O2. O2 recognized it had a need for an application that would improve the customer experience and drive revenue. It also identified that it could gain a competitive advantage from such an application. By providing a single customer view, a more positive agent experience translates into a better call as agents spend more time having relevant conversations with customers, rather than searching for information. Using the application, incremental revenue has been significant. The O2 Vision application is powered by patented Chordiant Decision Management (CDM) technology. It enables O2 to tailor their services, response and offers to individual customer profiles and needs, in real-time. With Vision, O2 is able to analyze service, revenue and retention issues during the customer conversation to deliver actionable recommendations that provide a unique "next best action” for each individual customer. This allows O2 to be more customer focused, rather than sales focused, during each customer contact. "The results obtained by our customer O2 are an excellent example of the significant benefits true customer-centricity can deliver for global brands,” said Steven S. Springsteel, chairman, president, and CEO, Chordiant Software. "Winning this prestigious award is great recognition for the work we’re doing to help businesses change the way they view and treat their customers. Our market leading customers in telco, healthcare/insurance, and financial services are discovering that with Chordiant, they can place their customer at the center of their business while increasing profitability. Nothing is better than this.” About Chordiant Software, Inc. Chordiant helps leading global brands such as HSBC, Barclay’s, CIBC and Capital One deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) solutions blend insight with predictive desktop decisioning to uniquely understand the customer’s behavior and predict positive outcomes. This deeper understanding cultivates a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach new levels of return. For more information, visit Chordiant at www.chordiant.com. Safe Harbor Statement This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There can be no assurance that other customers will be able to successfully deploy the Chordiant Decision Management technology. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements. Other risks relating to Chordiant's products are detailed under "Risk Factors" in Chordiant's Annual Report on Form 10-K for the fiscal year ended September 30, 2007, as filed with the Securities and Exchange Commission. This filing is available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. The Customer Experience Company and Cx are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.